Customer Service Manager

Colleen Garlington

**** ******* **. / *******, ** 30310 / 404-***-****/313-***-**** / ***********@**********.***

Objective

To obtain a career oriented position where I can demonstrate my abilities and acquire new skills that will

assist in fulfilling job requirements while rendering excellent, professional and quality services

Work Experience

Program Manager 01/06 05/10

Creative Employment Opportunities Wayne, MI

Responsible for facilitating all daily activities to ensure the success of the program including supervising

staff, attending meeting, generating goals, monthly data collection, quarterly reviews and office duties

Operator 07/02 11/04

Metro One Telecommunications Farmington Hills, MI

Responsible for entering customer’s inquiry into data system and connecting customers to requested

listings, issue credits, r. s. v. p. restaurants, offer weather, flight, movie and driving information

Employment Training Specialist 08/01 07/02

Excel Employment Options Livonia, MI

Responsible for advocating, training and assisting disabled individuals at job location through supported

employment services which will guide them to successful independence at work and in the community

Housekeeper 04/00 – 03/01

St. Anne’s Mead Southfield, MI

Responsibilities included keeping public areas and residential rooms clean also assisting with recreational

activities for seniors indoor/outdoor

Education

Legal Secretary/ Wayne County Community College/ 2000 – 2001/ Detroit, MI

Diploma/ Ferndale Adult Education/ 1998/ Ferndale, MI

Business Services and Technology/ Randolph Vocational Institute/ Detroit, MI

Skills/Activities

Customer Service Skills ~ Supervisor/Training ~ Inventory ~ Typing/Filing ~ Microsoft/Excel

Environmental Services/Janitorial ~ Copy/Fax ~ Wayne County Meals on Wheels ~ Caregiver

References Available Upon Request

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