Customer Service Manager

Steven Skeffington * **** NW Molini Terrace * Hillsboro, OR 97124

Phone: 904-***-**** * E-mail: abj2wf@r.postjobfree.com

Summary

Experienced information systems professional with a background in strong customer service and

technical skills. Strives to be proactive in effectively aligning computer technologies with the

goals of business. Able to quickly adapt within dynamic work environments as a self-starter who

thrives through creativity and constant learning.

Skills

•Effectiveness in troubleshooting and solving complex technical problems.

•Proficiency in Microsoft Office products, Windows Operating Systems (XP, Vista, Server 2003,

Exchange, and Active Directory.)

•Knowledgeable in software license agreements and maintaining legal compliance.

•Competent in network configurations, including TCP/IP, shared hardware, secure file sharing, and

wireless access.

•Expertise in electronic data protection, file security, disaster recovery, and IT strategic planning.

•Experience in Search Engine Optimization and light web design using Content Management

systems, such as Dot Net Nuke and Joomla!.

Experience

Part– Time Web Designer and Technical Assistant

2009-Present, Upland Consulting Group, Inc., Atkinson, NH

•Regularly added and streamlined content for SEO on client websites.

•Remotely supported client offices to assist with technical issues, server administration,

and data backups.

Computer Systems Manager

2006-2009, HDR, Inc., Jacksonville, FL

•Implemented issue tracking and established Service Level Agreements, reducing average

resolution time of technical issues from 24 hours to 6 hours.

•Deployed scalable disk storage to further protect data, enhancing backup capabilities to

include living replicas on-site to supplement tape media off-site.

•Automated computer audits over the network to maintain inventories and manage assets,

working with business group leaders towards reducing annual software costs.

Systems Service Representative

2002-2006, HDR, Inc., Jacksonville, FL

•Sole help desk respondent supporting 90 computer users working in various disciplines in

a Civil Engineering firm at multiple locations.

•Outfitted machines with advanced software as required by the user, replacing defective

hardware and troubleshooting technical problems.

•Utilized server-based tools to roll out software to networked PC’s, as well as for migrating

en masse to newer operating systems.

Education

2006-2009, University of North Florida, Coursework in Business Management, Non-Degree

Microsoft Certified Professional, since 2005

2000, Associates Degree, St. Johns River Community College

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