Manager Management
Resume:
Alyssa Neer
******.****@*****.***
Muskegon, MI 49442
Education
Bachelor of Business Administration: Major: Management, Minor: General
Business
Haworth College of Business
Graduation: August 2009
Western Michigan University, Kalamazoo, MI
GPA: 3.45
Work Experience
Betten Chevrolet, Muskegon, MI
February 2010- Present
Customer Relations Manager
. Daily and Monthly CSI reports to all staff members regarding
dealership satisfaction and quality
. Working with management and sales to improve satisfaction and
retention of customers
. Working with software specialized for the automotive industry such as
ADP and Autobase
PESG, Caledonia, MI (for schools in the Muskegon Area)
October 2009-February 2010
Substitute Teacher
. Carrying out lesson plans for each class as assigned by teacher
. Using creativity and flexible with each class in order to achieve
control over classroom, as well as helping students and keeping them
actively engaged.
Holiday Inn West, Kalamazoo, MI
December 2008 - August 2009
Housekeeping
October 2007 - April 2008
. Train new employees over the course of three days and provide positive
reinforcement and feedback in order to maintain company standards.
. Engage all guests by assessing comfort and satisfaction level and assist
with problems or concerns if necessary.
. Appointed to champion task force as the result of top performance among
all hotel employees
. Consistently maintained company standards through detail-orientation and
self-motivation
Department of Management, Western Michigan University
September 2008 - April 2009
Receptionist
. Assist numerous faculty members and students through knowledge of course
requirements and university policies.
. Accomplish daily activities through self-motivation and knowledge
Extracurricular Activities
. Information Technology Coordinator for the Campus Activities Board 2008-
2009
o Maintain and update the website weekly
o Create new ideas for the website and the Campus Activities Board
o Secure Sponsorships with companies around the Kalamazoo area
o Collaborate with all executive board members
. Fall Welcome Ambassador 2008
. Student Activities & Leadership Programming Fall Leadership Retreat 2008
Relevant Coursework
. Project Leadership
o Senior manager in charge of four mangers split into two teams
with seven associate members
. Managing Diversity within Organization
o Working with fellow students to come up with an innovative idea
for recruiting diversity on college campuses
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