Alyssa Neer

**** ******* **

abj2pm@r.postjobfree.com

Muskegon, MI 49442

231-***-****

Education

Bachelor of Business Administration: Major: Management, Minor: General

Business

Haworth College of Business

Graduation: August 2009

Western Michigan University, Kalamazoo, MI

GPA: 3.45

Work Experience

Betten Chevrolet, Muskegon, MI

February 2010- Present

Customer Relations Manager

. Daily and Monthly CSI reports to all staff members regarding

dealership satisfaction and quality

. Working with management and sales to improve satisfaction and

retention of customers

. Working with software specialized for the automotive industry such as

ADP and Autobase

PESG, Caledonia, MI (for schools in the Muskegon Area)

October 2009-February 2010

Substitute Teacher

. Carrying out lesson plans for each class as assigned by teacher

. Using creativity and flexible with each class in order to achieve

control over classroom, as well as helping students and keeping them

actively engaged.

Holiday Inn West, Kalamazoo, MI

December 2008 - August 2009

Housekeeping

October 2007 - April 2008

. Train new employees over the course of three days and provide positive

reinforcement and feedback in order to maintain company standards.

. Engage all guests by assessing comfort and satisfaction level and assist

with problems or concerns if necessary.

. Appointed to champion task force as the result of top performance among

all hotel employees

. Consistently maintained company standards through detail-orientation and

self-motivation

Department of Management, Western Michigan University

September 2008 - April 2009

Receptionist

. Assist numerous faculty members and students through knowledge of course

requirements and university policies.

. Accomplish daily activities through self-motivation and knowledge

Extracurricular Activities

. Information Technology Coordinator for the Campus Activities Board 2008-

2009

o Maintain and update the website weekly

o Create new ideas for the website and the Campus Activities Board

o Secure Sponsorships with companies around the Kalamazoo area

o Collaborate with all executive board members

. Fall Welcome Ambassador 2008

. Student Activities & Leadership Programming Fall Leadership Retreat 2008

Relevant Coursework

. Project Leadership

o Senior manager in charge of four mangers split into two teams

with seven associate members

. Managing Diversity within Organization

o Working with fellow students to come up with an innovative idea

for recruiting diversity on college campuses

Contact this candidate