Customer Service Medical
Resume:
-*Nancy Holguin
The Colony, TX ***56
abj2o4@r.postjobfree.com
Skills
Bilingual (English/Spanish)
Extensive experience in customer service, multi-tasking, medical accounts receivable. As well as medical
billing, and knowledge of federal and insurance carrier regulations.
Administrative: Type 50 wpm, management/supervisor responsibilities, EMR management, appointment
scheduling, transcription and dictation, and insurance verification.
Software: Health-pro, Health-pro Excel, Medi Soft, MS Windows, Medical Manager System, Centricity, MD
Logic, Med Team.
Experience :
Touchstone Medical Imaging 9/08-7/10
Front Office Coordinator, Garland, TX
While in this position several duties applied as a front office coordinator. This involved opening office and
preparing for daily patients. Checking in-out, collection of payments, verifying insurance as well as Workers
Compensation and precertify exams for multiple locations as well as schedule and confirm appointments.
End of day reports to billing office and weekly/end of month reports with AP to corporate. While in this
position I was able cover for 5 of our locations as well as translate documents for our Spanish speaking
patients. Became a translator for 3 of our locations.
Legacy Heart Center 4/06-8/07
Scheduling Department, Plano, TX
This position involved monitoring our 15 provider’s schedules to look for errors in scheduling in the weeks to
come. Be able to assist patients with any questions regarding testing; give preparation in English or Spanish.
Receive referrals from physicians and schedule consultations and or testing. Responsible for translating
testing instructions, billing paperwork and new patient packets to Spanish. Schedule testing whether in house
or in a hospital setting.
Orthopedic Associates of North Texas 9/05-1/06
Registration/Business Office. Allen, TX
Registration check in/out duties included but not limited to dismissing patients, scheduling of appointments.
Close and balance after clinic. Collect any deductibles/co pays or outstanding balance. Responsible for data
entry in EMR, verification of insurance as well as recertify physical therapy and/or office visits.
Assisted with MD Logic transcription and charge entry for business office.
Southwestern Pain Institute 6/04-7/05
Surgery Scheduler. Dallas, TX
This position is responsible for any appointments for procedures or follow-ups whether it be at the office or at
an offsite facility including confirming. Verification of benefits. Work with authorization dept. Other duties
included petty cash drawer, printing dictation and scheduling meetings for physician.
Education
Certified Registered Medical Assistant 06/03-03/04
El Paso, TX
Diploma, General Studies 1998
El Paso, TX
CPR certification active
HIPPA and JCAHO accreditation.
ICD-9 and CPT-4 coding, HCFA forms.
Contact this candidate