Loss Prevention Manager
Resume:
TROY E. SCHMECHEL
*** ***** ****, *******, ** ***86
****.*********@*******.***
PROFESSIONAL SUMMARY
Skilled, results-driven Loss Prevention leader with a wide range of
experience directing effective
operational shortage reduction strategies in a variety of retail
environments. Valued business partner
with solid acumen of loss prevention and operational statistics that is
sought to provide advice and
guidance within the organization. Strategic and diligent planner who takes
all important details into
account and will show a commitment to setting up quantitative standards and
measuring results. Always
in front of potential issues/workload and keeps team informed to maximize
productivity and results.
Talented at defining roles and responsibilities within team to encourage
the growth of all team members,
and maximize individual core competencies resulting in a stronger team.
Advocate of change, readily
adapts to new situations. Well versed in many facets of technologies
available to the Loss Prevention
professional. Grounded and realistic in my approach, providing high level
results.
EXPERIENCE
SEPHORA, San Francisco, CA (home office)
2008-2010
Loss Prevention Systems Manager 2009-
2010
Loss Prevention EBR Administrator 2008-
2009
Hired for position to manage the exception based reporting system and
steadily worked up acquiring additional systems such as case management,
audit, and remote video access. Ultimately was promoted to Systems Manager
which then also allowed me to manage a staff of Analysts. Initially
reported to the Midwest Regional LP Manager, but after the promotion I
reported to the Director of Loss Prevention.
. Through my system enhancements and team structuring, I was able to
achieve a 66% increase in internal theft identification over the
previous year.
. Achieved a 44% increase in the receipt of civil demand payments as a
result of managing the case management system and analysis of the
events contained within.
. Maintained multiple systems including the POS EBR (Point of Sale
Exception Based Reporting Tool), Case Management System, Audit System,
and Remote Video Systems.
. Responsible for initiating phone interviewing through the Analyst team
to more efficiently and effectively impact case closure.
. Composed all relative training materials for each system that I was
responsible for. Traveled to markets to directly train users on the
applications.
. Managed the anonymous hotline for employee reporting of both integrity
and policy violation issues.
. Provided statistical reporting that gave a clear view of opportunities
within the Loss Prevention Agent role allowing for an increase in
accountability.
. Developed new EBR system reports related to fraudulent refund tracking
to prepare for future Returns Management systems.
. Sought out replacement system for EBR through a selective process
reviewing multiple vendors.
. Negotiated pricing and structure of case management system and audit
application in a hosted environment.
. Maintained strong vendor relations across a variety of Loss Prevention
technology providers.
TROY SCHMECHEL
Page 2
KOHL'S DEPARTMENT STORES, Milwaukee, WI
1998 - 2008 Senior
Investigator
2005 - 2008
Internal Investigations Coordinator
2002 - 2005
LP Customer Transactions Supervisor
2001 - 2002
Loss Prevention Supervisor
1999 - 2000
Loss Prevention Lead
1998 - 1999
Originally began my career at the Distribution Center, later being lead in
a direction by leadership to the store environment. Built strong
partnerships within the store and district to both maintain existing
programs as well as to introduce new company driven directives for shortage
reduction. Transitioned to the Corporate Office into a role that allowed
me to manage an entire team dedicated to customer service in relation to
non-receipted and potential fraudulent refunds. Promoted to Internal
Investigations Coordinator and was tasked with vendor selection for both a
case management system and POS exception based reporting tools.
Consistently worked side by side with both vendor teams and internal IT.
Continued to lead the LP Transactions Team and the Internal Investigator
after being promoted to Senior Investigator. Supervised the civil demand
process through the case management system, utilizing an in-house letter
program on initial letters, and pushed second letters program through third
party vendor. Maintained the physical security responsibilities when the
position went unfilled for extended periods of time allowing me to become
familiar with EAS, CCTV, Public View, RFID, and other emerging
technologies.
. Built strong business relationships with vendors and constantly
provided well developed enhancements to increase the usefulness of
related applications.
. Managed a team of two executives, five full-time non-exempt employees,
and four part-time non-exempt employees.
. Conducted corporate level investigations and subsequent interviews on a
regular basis.
. Developed two high potential associates who have continued on their
careers in related positions.
. Provided insight and content to corporate LP training department on
various training programs and documents including a new LP on-boarding
program used to train new hires.
. Experienced with remodels and new store openings having been involved
in several new store openings and remodel projects.
. Conducted several on-site trainings for EBR field users in addition to
leading conference calls on a regular basis to reverse engineer cases.
. Assisted in the production of statistical reporting in an effort to
establish predictive models around shrink.
. Provided regular and timely reporting to SVP and Director of Loss
Prevention.
CERTIFICATIONS/LEADERSHIP DEVELOPMENT
Interviewing & Interrogations - Advanced & Phone, Wicklander-Zulawski
P4D Partnership for Development Plan participant * Situational Leadership I
& II
Project Management Concepts * Managing & Supervising Teams *
Presentation Skills * Designing Content for Impact
Exception Reporting Software: Navistor * FraudWatch * Mainframe
Applications * LPMS Case Management & Audit * Network Client Remote CCTV *
i3 SRX Pro
EDUCATION
Fire Science major, MATC Milwaukee, WI
PROFESSIONAL AFFILIATIONS
Member, EBR Group, Midwest ORC Network, C.L.E.A.R
COMMUNITY INVOLVEMENT
Active Member Washington County Dive Rescue Team,
Member Slinger Volunteer Fire Department,
Assistant Coach Girls Fast Pitch Softball
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