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Manager Customer Service

Location:
Portland, OR, 97217
Posted:
October 06, 2010

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Resume:

OPERATIONS & WAREHOUSE MANAGEMENT: Highly accomplished managerial

professional with over ten years of experience leading fulfillment

operations, transportation logistics, warehousing, and production

scheduling. Organizer and planner with the demonstrated ability to

implement effective process controls and quality improvement initiatives.

Staff manager highly effective at training and counseling to improve

performance. Fully versed in occupational health and workplace safety.

AREAS OF EXPERTISE INCLUDE:

Operations Management Team Building Fulfillment Operations

Fleet Operations Process Improvement Staff Management

Shipping & Receiving Inventory Control Vendor Management

Logistics Quality Assurance Procurement Management

PROFESSIONAL EXPERIENCE

WAREHOUSE MANAGER

FARWEST STEEL CORPORATION- VANCOUVER, WA

May 1997 - March 2009

Directed a team of 25 staff and managers for the Vancouver branch of a

nine branch steel service center grossing more than $60 million in annual

sales. Staff consists of office administration, local and long-haul

drivers, and rebar machinist. Utilized strong leadership, staff

development and motivational abilities to build productive teams.

Confer with top management to ensure coordination of warehouse activities

with production, sales, records control, and purchasing. Skilled in

maximizing operational efficiency and effectively managing and purchasing

inventory. Responsible for developing annual Capital Expenditure Report

for capital equipment procurement.

Inspected the 36,000 sq ft. facility to ensure compliance with all

applicable health, safety, and company operating standards. Managed

facilities maintenance and upkeep for all grounds, buildings, and

systems. Established the Lean Manufacturing Principles program that

increased revenue and reduced cost by eliminating non-value added

processes and procedures.

Worked directly with customers on requirements, scheduling,

transportation and delivery issues. Worked with internal project

coordinators for all incoming production orders. Served as the

authoritative decision maker for escalated staff, vendor, warehouse, and

customer issues.

. Reduced labor overhead by 40%. Increased productivity by 30%.

. Developed standard operating procedures that significantly improved

performance for all operations to achieve cost, productivity, customer

service, and revenue objectives.

. Oversaw Branch Safety Committee that developed and maintained standard

operating procedures for State health and safety codes.

. Completed United Employers Associations "Supervision Essentials

Series."

. Classified Top Operator on all shop machinery. (ie. Bender, Shear,

Crane, Spiral Machine, etc.)

. Excellent planning, organizational and communication skills.

UPS DELIVERY DRIVER/SORTER/TRUCK PARKER

UNITED PARCEL SERVICE - EUGENE, OR

August 1994 - April 1997

Certified to pickup and deliver packages. Unloaded package cars, sorted

packages on belt by zip code, and loaded package trailers. Responsible

for parking trucks in building at the end of the shift to be loaded for

next day's deliveries.

SHIPPING & RECEIVING/ORDER CLERK/CASHIER

FRED MEYER - EUGENE, OR

April 1991 - May 1996

Processed invoices, received direct shipments and ordered product for all

non-food sections of store. Folk lift certified and responsible for

training of lift drivers. Merchandised, constructed displays, handled

back stock and inventory control. Covered cashier and customer service

desk when required.

SWING SHIFT MANAGER

McDONALD'S RESTAURANT - EUGENE, OR

March 1987 - March 1991

Supervised and trained all swing shift personnel. Ordered product,

maintained inventory and cash control, and supervised waste management.

Counseled and mentored employees to increase productivity and customer

service skills.

EDUCATION

Business Management Lane Community College, Eugene, Oregon (1987)

Business Management College of the Redwoods, Eureka, California (1985-86)



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