Customer Service Project

Tiffany McConnell

**** **. ****

Huber Heights, Ohio 45424

937-***-****

***********@*****.***

Objective:

To obtain a challenging position in which I can use my skills in computers, project coordination and customer service. I am looking for a

corporate environment in which I am able to continue developing my abilities/skills in the above areas, as well as develop new skill-sets to

better myself, as well as the company.

Experience:

11/03 - 4/10 - NCR - Implement/Install Coordinator- Regional Coordinator

• Schedule and coordinate installation requests with NCR field resources

• Manage escalations with the customer and WCS installation teams, to include all levels of field management (AIC, SIM, FSM,

AFOD, FOD, RTSS, AGM, etc…)

• Responsible for providing data to meet the reporting requirements of the account team

• Ensure project-specific requirements were met by managing SLA requirements

• Provide scheduling support by using various internal and external tools

• Provide support for all customers by receiving training on all aspects of supported accounts

• Responsible for uploading certifications to ensure proper revenue per project

• Back up for Team Leader

• Assist running pivot table and scheduling tool within quick base

09/02 – 10/03 Han Mok Yang, MD - Office Assistant

• Assisted in Managing a professional office environment

o Greeted and directed clients accordingly

o Multi-tasked to ensure client and office personnel satisfaction

Managed multi-line phone system

Coordinated inter-office patient scheduling

05/00 – 09/03 - Pine Run Town homes - Seasonal Pool Monitor

• Certified CPR training, Guest relations, upholding rules and regulations, maintaining Ohio public safety codes

Education:

03/10- Currently enrolled at Sinclair Community College.

09/04- 06/05 - Kaplan University (Part-time) - Pursued degree in Investigative Research and Crime Scene Technician

5/99- 11/01 - Sinclair Community College (Part-time) – Pursued degree. in Psychology

04/94 – Received G.E.D

Summary of Skills:

• Microsoft Office Professional (Word, Excel, Power Point, Access)

• NCR – specific tools/skills –

D1 – Service Delivery, Dell DPS, Traffic Light, Zip to Zone, EDW, Maestro

• Windows 95,98 and XP, Vista, Windows 7

• Numerous courses through NCR University – Available upon request

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate