Aicha Randolph

*** ******** ****, ***. ** ( Orange, NJ 07050

( 973-***-**** ( ( abj2lf@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

Results-oriented, self-motivated Human Resources Professional with proven

expertise in designing and implementing innovative processes and policies

to on-board and retain new talent, boost morale and enhance productivity.

Provides comprehensive support to new employees, as they become productive

contributors. Partners effectively with key management personnel to

anticipate and meet the demands of workforce management while ensuring

compliance with federal, state, and local employment law. Effectively

manages employee relationships to facilitate smooth relations and resolve

issues efficiently.

Human Resources Expertise ( Project Management ( Training & Mentoring Staff

Client Relations ( Compensation & Benefits ( On-Boarding New Hires (

Payroll

Strategic Planning ( Exceptional Computer Skills ( PeopleSoft ( Conflict

Management

Advanced Level Lotus Notes, MS Excel, MS Word and MS Power Point Skills

PROFESSIONAL EXPERIENCE

NELSON FAMILY OF COMPANIES, Jersey City, NJ ( 2006 to Present

Client Services Specialist (WorkforceLogic)

Collaborated onsite with hiring managers to facilitate the recruiting,

hiring, on-boarding and assignments for contingent workforce across all

business lines.

. Built relationships with preferred vendors to identify and place

qualified candidates for open temporary positions.

. Worked closely with key decision-makers to define job requirements,

estimate costs, streamline the interviewing process, and develop long-

term staffing strategies.

. Coach managers through utilizing the WorkforceLogic program to

facilitate effective and efficient hiring practices.

. Prescreen candidates, complete background investigations, and conduct

the on-boarding process.

AFFILIATED COMPUTER SERVICES, INC., Little Falls, NJ ( 2003 to 2006

Participant Services Specialist

Provided comprehensive benefits management and human resources services for

domestic, global, and executive level employee populations.

. Oversaw the processing of new hires, transfers, terminations and all

employee status changes.

. Ensured the confidentially hand accuracy of employee data, privileged

communications, and reports maintained in employee files and PeopleSoft.

. Facilitated enrollment and status changes for employee benefit plans.

. Liaised between carriers and employees to ensure that all pertinent

information regarding health and welfare options were fulfilled.

. Managed and executed transactions within defined contribution plan

guidelines and provided tax implications for transactions requested

within the plan year

AICHA RANDOLPH ( Page 2 ( abj2lf@r.postjobfree.com

PROFESSIONAL EXPERIENCE, continued

TECHNICAL CONSULTING, New York, NY and NJ ( 1999 to 2003

IT Contractor

Delivered expert technical guidance to a diverse group of end-users

(executives, attorneys, doctors, scientists, editors and administrative

staff) in a variety of software and hardware platforms for key clients,

including Dow Jones & Co., Pfizer, BOC Gases, C3i, Goldman Sachs, Weil

Gotshal & Manges, LLP and Berlex Pharmaceuticals.

. Analyzed end-user issues and resolved at first contact or sent senior

technicians as required.

. Updated users regarding software and hardware additions, moves, or

changes.

. Coordinated new software rollouts and upgrades and ran administrative

applications as needed.

. Prepared training materials and problem escalation documentation for

resource libraries.

. Identified and implemented methods of using existing technology to

help end-users work more efficiently

TOWERS PERRIN, New York, NY ( 1997 to 1999

Technology Support Specialist

Installed, maintained, and supported end-user workstations, effectively

troubleshooting and resolving technical issues to minimize downtime and

enhance efficiency.

. Organized and coordinated additions, moves, and changes of equipment.

. Developed tracking procedure to maintain inventory and loaner equipment.

. Delivered training for non-technical staff to increase their knowledge

and productivity.

. Managed third party vendor relationships to resolve ongoing hardware

issues.

. Spearheaded a key project for the Y2K Desktop Compliance project for the

NYC location.

ELSCINT, INC., Hackensack, NJ ( 1992 to 1997

Human Resources Assistant

Gained extensive knowledge of human resources policies, procedures and best

practices, including interviewing, candidate testing, benefits orientation

& enrollment and employee file maintenance.

. Assisted Vice President and HR Generalist with daily HR functions.

. Created and tracked ID badges for corporate employees and field service

personnel.

. Ordered office supplies, furniture, and contacted vendors for equipment

repair and maintenance.

. Planned and organized annual corporate events, staff meeting and

orientation sessions.

EDUCATION

Thomas Edison State College

Bachelor of Arts, Liberal Studies - December 2010

Essex County College

Certificate, Human Resources Practice - December 2004

Fundamentals of Human Resources Management Linking Strategic Planning and

Human Resources Human Resources Training Auditing the Human Resources

Management Program

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