Assistant Technician

Latrice Berry

abj2kc@r.postjobfree.com 678-***-****

Summary

I am a high quality, team oriented and dedicated professional offering

versatility and strength with over fifteen years of experience in credit,

lending, finance and sales. I have several years experience in providing

medical insurance and services as a certified nursing assistant and patient

care technician. I am a team player with a positive-professional attitude

and integrity. I have very strong analytical, organizational, clinical,

oral and supervisory skills as well as abilities to multi-task, prioritize

and exercise prudent judgment.

Professional Experience: Mortgage Industry

2009- 2010 Ryla Teleservices

Atlanta, GA

Senior Account Specialist

. Provided total customer care for inbound telecommunication center.

Promoted cross-selling of various wireless products with strong

emphasis on FCR, NPS and KPI's resulting in client growth and

retention.

. Assist and resolve challenging issues with negotiation resulting in de-

esculation.

2004-2009 Premier Mortgage

Atlanta, GA

Processing Supervisor

. Served as the lead processor in the department and trained new

processors. Performed regular follow up's to ensure loan were closed

on time. Generated weekly pipeline reports and completed all audits

and compliance duties.

. Requested all verifications to clear stipulations, reviewed

appraisals, managed closing documentation and balanced all loan GFE's.

2003-2004 DSD Mortgage

Norcross, GA

Senior Processor

. Served as the lead processor in the department and ensured that the

companies residential portfolio of loans closed on time. Performed

loan origination, underwriting, client follow up and mandatory audits

and compliance processes.

. Reviewed all verifications to clear stipulations, managed appraisals,

managed closing documentation, balanced all loan GFE's, and scheduled

closing.

2001-2003 GE Capital Atlanta,

GA

Senior Account Specialist

. Served as a department team lead by improving the companies client

base through developing the team to resolve challenging issues with

one call resolution.

. Processed applications for HELOC loan products, analyzed client credit

and financial criteria to determine availability of loan services and

promoted cross-selling opportunities to 90% closure rate with strong

emphasis on client growth and retention.

Professional Experience: Healthcare Industry

2004-2008 Mr. Sebastian Scott

Roswell, GA

Private Duty Certified Nursing Assistant / Patient Care Technician

. Provided total in-home care for an elderly client suffering with

dementia.

. Assisted with daily living activities including but not limited to

serving meals, cleaning the residence, monitored all vitals regularly

throughout the day, checked medications and provided a routine for the

patient.

Education

Certified Nursing Asst, First Aid & CPR World Outreach Institute

Stone Mtn, GA

Loan Processing and Finance Capstone Institute

Marietta,GA

Phlebotomy/Lab Assistant Wilson Technical Institute

Dix Hills, NY

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