Manager Customer Service
Resume:
MARIA RANGEL
LAREDO, TX ****5-8761
abj2iz@r.postjobfree.com
Career Objectives
To attain management positions that contributes and enhances my present business
skills, education, and experience. To excel at any new challenge or task I undertake.
Summary of Qualifications
I am an ambitious learner, competent, responsible, have the ability to work well
independently and meet deadlines by prioritizing. I am fluent in English and in Spanish
and enjoy talking to people.
Work History
Dec 10, 2005 - Sep 08, 2010 Castle Hospitality
Front Office Manager
Worked the front desk 40 hours a week, which entailed, guest services, answering
phones, making reservations, checking people in and out of system, answering guest
questions, giving directions, balancing cash reports with cash box at the end of my shift. I
also was responsible for hiring, training of front desk employees, direct billing, accts
payable, accts receivable, posting payments, ordering supplies, reviewing and submitting
payroll to corporate office, human resources liaison, end of period reports as well as
assistant to the general manager. (Different shifts)
Feb 21, 2002 - Dec 17, 2005 Del Norte Storage
Property Manager
Began working part time as an administrative assistant, then promoted to full time as a
property manager.
Responsible for the upkeep of the property, leasing storage units, customer service,
billing, collecting, filing, taking payments, deposits, reports, and auctioning of units of non
compliant customers. (8:30am-5:30pm)
Apr 20, 2004 - Feb 22, 2005 American National Insurance Co
Insurance Agent
I acquired my General Lines insurance license from the State of Texas. I would travel to
Rio Bravo and El Cenizo, Texas to sell insurance products and to collect monthly
premiums for active accounts.
Dec 20, 2001 - Apr 01, 2004 H & R Block
Tax Preparer
Collected all client information to make an accurate income tax report. Also would answer
phones, handle reception, printed checks, deposits, and disbursed checks.
Dec 01, 1989 - Jul 01, 2001 Tx Dept of Human Services
Case Manager
Started working as office clerk. Responsible for typing, filing, answering phones, for 3
case managers. I worked my way up to Case Manager where I would visit elderly clients
and determine unmet needs and provide home health services. (8am-5pm)
Dec 01, 1982 - Dec 01, 1989 Mercy Hospital
Collector
Called past due patient accounts to request payments. Answered phones, kept up to date
reports, patients that could not pay were referred to programs to assist with payment.
(8am-5pm)
Education
Aug 1980 Laredo Community College - Laredo, Texas
Education Level: 2 years college, technical or vocational school
Major: business management
Minor: real estate
GPA: 2.75
Total Hours: 56.0
Graduated: No
Occupational License/Certification
Texas - Laredo, Texas
Life & Health Insurance
License
Issued: Jul 06, 2004
Expires: Jul 06, 2012
Occupational Experience
Human Resources Managers, All Other ( 2 yrs 0 mos )
Property, Real Estate, and Community Association Managers
1. Assembles and analyzes construction and vendor service
contract bids.
2. Negotiates for sale, lease, or development of property, and
completes or reviews appropriate documents and forms.
Managers, All Other ( 3 yrs 0 mos )
Employment Interviewers, Private or Public Employment Service
1. Conducts or arranges for skills, intelligence, or psychological
testing of applicants.
2. Contacts employers to solicit orders for job vacancies and
records information on forms to describe duties, hiring
requirements, and related data.
3. Evaluates selection and testing techniques by conducting
research or follow-up activities and conferring with management
and supervisory personnel.
4. Informs applicants of job duties and responsibilities,
compensation and benefits, work schedules, working conditions,
promotional opportunities, and other related information.
5. Interviews job applicants to select people meeting employer
qualifications.
6. Keeps records of applicants not selected for employment.
7. Performs reference and background checks on applicants.
8. Records additional knowledge, skills, abilities, interests, test
results, and other data pertinent to selection and referral of
applicants.
9. Refers selected applicants to person placing job order,
according to policy of organization.
10. Reviews employment applications and evaluates work history,
education and training, job skills, compensation needs, and other
qualifications of applicants.
11. Reviews job orders and matches applicants with job
requirements, utilizing manual or computerized file search.
12. Searches for and recruits applicants for open positions.
Insurance Sales Agents ( 2 yrs 0 mos )
1. Advises clients of broker (independent agent) in selecting
casualty, life, or property insurance.
2. Calls on policyholders to deliver and explain policy, to suggest
additions or changes in insurance program, or to change
beneficiaries.
3. Establishes client's method of payment.
4. Installs bookkeeping systems and resolves system problems.
First-Line Supervisors/Managers of Office and Administrative Support Wo
4 yrs 0 mos )
Interviewers, Except Eligibility and Loan ( 2 yrs 0 mos )
1. Asks questions to obtain various specified information, such as
person's name, address, age, religion, and state of residency.
2. Assists person in filling out application or questionnaire.
3. Compiles and sorts data from interview and reviews to correct
errors.
4. Contacts persons at home, place of business, or field location,
by telephone, mail, or in person.
5. Explains reason for questioning, and other specified
information.
6. Records results and data from interview or survey, using
computer or specified form.
Office Clerks, General ( 8 yrs 0 mos )
1. Answers telephone, responds to requests, delivers messages,
and runs errands.
2. Completes and mails bills, contracts, policies, invoices, or
checks.
3. Operates office machines, such as photocopier, telecopier, and
personal computer.
4. Stuffs envelopes and addresses, stamps, sorts, and distributes
mail, packages, and other materials.
Computer Skills
Typing Speed: 30 Words Per Minute
E Mail Software (Outlook, etc)
Internet Browser (Internet Explorer, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Excellent ( Read Write Speak)
Additional Skills
CLIENT CONTACT;CONTRACT WORK;CONTRACTS;REFERRAL WORK;WORK
SCHEDULES
Driver's License
Class C - Standard Driver's License
References
Terry Monroy
Friend
U S Customs
abj2iz@r.postjobfree.com
Betty Solis
Ex-Supervisor
McPherson Self Storage
abj2iz@r.postjobfree.com
Grace Blair
Ex-Supervisor
H & R Block
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