Customer Service Representative
Resume:
Michelle M. Mattes, B.B.A.
P.O. Box ***
Council Bluffs, IA 51502
abj2ii@r.postjobfree.com
Objective To provide quality assistance to administration utilizing my
skills, education, and experience, all-the-while proving to be
an asset to the company.
Employment Council Bluffs Community Health Center
2008 to Present
Customer Service Representative/
Receptionist:Medical-Dental/Billing Associate/Administration
Assistant
Employee of the Quarter, First Quarter 2010
. Recognition for proactive implementation of office
procedures
Provide customer service to patients, ensure customer
satisfaction
. Schedule appointments as necessary
. Check patients in and out, collect payment for
office visit
. Answer and manage multi-line phone system
. Reconcile and prepare daily drop
. Chart Management
Settle Inn and
Suites
2007- 2008
Night Auditor/Desk Clerk
. Implemented time saving auditing process
. Bookkeeping
. Reconciling daily books
. Training and mentoring desk clerk employees
. Guest service representative, reservation management
Sapp Bros. Tire -Service
Center
2005-2006
Service Writer
. Initialized and completed truck service orders
. Training and mentoring cashier employees
. Cashier and customer service
. Reconciling daily books
Best Western Crossroads of the
Bluffs 2001-2005
Night Auditor/Desk Clerk
. Implemented time-saving auditing process
. Bookkeeping
. Reconciling daily books
. Training, mentoring, and supervising desk clerk
employees
. Guest service representative, reservation management
Education Kaplan University-Council Bluffs Campus
2008 to 2010
Business Administration with concentration on
Management-Bachelor of Applied Science Degree
. President's List
. Perfect Attendance
Cum Laude
Kaplan University-Council Bluffs Campus
2007 to 2008 +
Business Administration with concentration on
Management-Associate of Applied Science Degree
. Dean's List
Perfect Attendance
Cum Laude
Key Skills/ . Microsoft Office Suite: Excel, Access, 2007 Word,
Experience Power Point, QuickBooks.
. Payroll, Inventory, Accounting, Cash Handling and
Balancing, Accounts Receivable and Payable, Finance,
Managerial Finance and Accounting.
. Conflict Resolution, Operations Management, Business
Law, Organizational Behavior, Oral Communications, Psychology,
Research and Development, International Business, Marketing,
Human Relations.
. Strong work ethic, Human Resource Principles,
Company oriented, Cost efficient, Flexible, Adaptable,
Teamwork oriented, Quick learner.
References available upon request
REFERENCES
. Cheryl Gerharter
Director of Human Resources, Council Bluffs Community Health Center
. Teresa Dowling, A.R.N.P.
Physician Assistant, Council Bluffs Community Health Center
. Thomas Patterson
General Manager, Settle Inn and Suites
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