Customer Service High School
Resume:
JOANN K. RUARK
Edgewood, Maryland 21040
E-Mail: abj2fz@r.postjobfree.com
OBJECTIVE
A position where my demonstrated ability, experience and training can
be effectively utilized.
EXPERIENCE PROFILE
Over 10 years experience in the Dental Office
Over 20 years experience in the fields of Office Management and Clerical
positions
Successful in using various computers, word processing, Eagle Software and
Softdent equipment
Strengths: Proven ability to analyze assignments and organize time to meet
deadlines, to establish and maintain effective working relationships; work
independently and as a cooperative team member.
Effective in customer service-customer relations
PROFESSIONAL DEVELOPMENT
Responsible for maintaining (up to 4 doctors) schedule. Scheduling and
confirming doctors appointments.
Answer multi-line phone system.
Make sure all forms and files are ready for the next business day.
Prepare welcoming packets and welcoming letters to patients and thank you
letters to referral sources.
Processing and mailing insurance claims out either by mail and E-Claims.
Treatment plan coordinator and assist patients in obtaining financial help
through Care Credit for even the highest of treatment plans.
Responsible for all patient billing and third party billing, accounts
payable and correspondence.
Perform all clerical services in the areas of accounts receivable and
insurance.
Follow-up on all collection problems. Maintain rigid schedule for sending
out statements to delinquent accounts. Calling delinquent accounts and
renegotiate financial agreements if a patient"s financial situation
requires it. Appear in small claims court if necessary.
Post all charges and payments.
Post all adjustments and review adjustments with the dentist.
Opening and distributing mail for proper documentation and action.
Prepare and take deposits to the bank. Record all deposits in checkbook
register.
Make sure invoices and monthly bills coincide. Pay bills accordingly and
file invoices. Code all checks for the accountant.
Write payroll checks and business checks.
Order and pick-up office supplies as needed. Maintain inventory of office
and business supplies.
Responsible for employees and doctors work schedules.
JOANN K. RUARK
2003 Kenny Court
Edgewood, Maryland 21040
E-Mail: abj2fz@r.postjobfree.com
TECHNICAL & BUSINESS KNOWLEDGE
Received on-the-job training in word processing and computers to included:
Eagle Soft and Soft Dent, Microsoft Windows 98, Microsoft Word 2000,
Spreadsheets, and Internet.
Developed knowledge in bookkeeping to include accounts receivable,accounts
payable, preparing and maintaining a payroll.
Participated in courses to improve office procedures and patients/employees
general health and welfare provided by OSHA.
EMPLOYMENT
Advanced Dental Care,L.L.C.
130 East Pulaski Highway
Elkton, Maryland 21921 July
2001
to
And
June 2009
122 North Philadelphia Blvd.,
Aberdeen, Maryland 21001
Vida Davis, D.D.S. April 2001
P.O. Box 439 to
Abingdon, Maryland 21009 June 2001
(Part-Time)
Kenneth Plisner, D.D.S. 1998 to
2001
One Kinship Road
Baltimore, Maryland 21222
(Dentist moved to Boston, MA)
EDUCATION
1972 High School Diploma - Aberdeen High School
1988 Essex Community College (Continuing Education)
Various Seminars and Training (on-the-job)
JOANN K. RUARK
2003 Kenny Court
Edgewood, Maryland 21040
E-Mail: abj2fz@r.postjobfree.com
REFERENCES
Jonathan Dukes, D.D.S. 410-***-****
(Cell)
(General Dentist)
802 Wildwood Parkway
Baltimore,Maryland 21229
Kerry Crocken, D.D.S. 610-***-****
(Cell)
1200 B6 West Creek Village Dr
Elkton, Maryland 21921
Mrs. Christy Borst 443-***-****
(Former Co-Worker & Friend)
117 Palmetto Drive
Edgewood, Maryland 21014
Mrs. Dawn Dunkes 410-***-****(Home)
(Friend & Former Co-Worker) 410-441-
1570(Cell)
1012 Tamworth Road
Bel Air, Maryland 21015
Mrs. Susannah Bradley 410-939-
7123(Home)
(Friend & Former Co-Worker) 443-866-
6960(Cell)
703 Tydings Road
Havre De Grace, Maryland 21078
Contact this candidate