Customer Service Representative

**** ******** ** **********, ** *****

LaTonya P Knox

Home: 334-***-**** E-Mail: abj2fx@r.postjobfree.com

Dear Sir or Madam,

If your firm is seeking a professional who has demonstrated sound business management,

decisiveness, well-developed planning, analytical, and communication skills, and a consistently high level

of performance in a variety of progressively responsible and challenging assignment, then I’m the person

you’re seeking. My qualifications and experience will enable me to fulfill your expectations.

I am conscientious in my personal and professional life. I take pride in my work, and derive

considerable satisfaction from doing an assignment well. I cope well with high-stress situations. My

specific proficiencies include Administrative, account management, accounts receivable, collections and

customer service with all levels of management has strengthened my interpersonal skills. I am seeking a

responsible position that offers both a challenge and opportunity.

I believe my background provides the skills you require for this position. I would welcome the

opportunity for a personal interview to further discuss my qualifications. “Salary is negotiable, dependent

upon the responsibilities of the position and the overall total compensation package, including benefits.”

Sincerely,

LaTonya Knox

1827 Shoreham Dr Montgomery, AL 36106

LaTonya P Knox

Home: 334-***-**** E-Mail: abj2fx@r.postjobfree.com

OBJECTIVE: To obtain a position which allows me to demonstrate my skills in efforts to

advance the company in anyway needed.

HIGHLIGHTS OF QUALIFICATIONS

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Advanced office administrative, Word, Excel, PowerPoint, database entry,

intermediate technology hardware knowledge.

Account Management, Accounts Receivables, Collections, Field Calls

Ability to successfully work independently or as part of a team.

Exercise discretion and independent judgment in performance of duties.

Strong human relations and communication skills.

Organization, attention to details analytically, problem solving and clerical support

skills

Customer service support & Sales Representative.

PROFESSIONAL EXPERIENCE

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Customer Service Representative

Manpower, Inc (HP) Montgomery, AL (08/2010 – Present)

Provided customers with great customer service.

Responsible for answering customer’s questions about their student loans.

Advised customers with consolidating their student loans.

Customer Service Representative

TitleMax of Alabama, Troy, AL (02/2010 – Present)

Cashier, Account Management, Accounts Receivables, Collections, Title Management,

Marketing Field Call

Responsible for customers vital information to include payroll and banking information

Excellent customer service skills, daily clerical duties, and in office paperwork.

Assisted customers with their short term financial problems with payday and title loans.

Customer Service Representative

Express Check Advance, Troy, AL (06/2009 – 01/2010)

Cashier, Account Management, Accounts Receivables, Collections, Title Management,

Marketing.

Responsible for customers vital information to include payroll and banking information

Excellent customer service skills, daily clerical duties, and in office paperwork.

Assist customers with their short term financial problems with payday and title loans.

1827 Shoreham Dr Montgomery, AL 36106

LaTonya P Knox

Home: 334-***-**** E-Mail: abj2fx@r.postjobfree.com

Customer Service Representative

Kelly Services (Eds, Inc.) Montgomery, AL (06/2008 – 08/2008)

Provided customers with great customer service.

Responsible for answering customer’s questions about their student loans.

Advised customers with consolidating their student loans.

Clerical Aide

State of Alabama Motor Vehicle- Title Section Montgomery, AL (05/2008 – 06/2008)

Prepared Titles to be imaged.

Assisted in clerical duties as needed.

Clerical Assistant

City of Montgomery- Mayor’s Office Montgomery, AL (05/2007 – 08/2007)

Assisted in daily clerical duties.

Created documents for the mayor to present to deserving citizens in Montgomery, AL

Traveled to various ribbon-cuttings to photograph for the mayor and his staff.

Customer Service

Premier Refreshments, Inc. Montgomery, AL (05/2006 – 08/2006)

Managed all maintenance calls for the vending department.

Assured customers in setting up vending machines and refunds for money lost in vending

machines.

Handled clerical duties as needed.

SKILLSET

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SOFTWARE: MSOffice 2007 (Word, Excel, PowerPoint), Beginner C++ Programming, Publishing

Software, Qfund, TLPro

COMMUNICATIONS: Internet Explorer DATABASE: moderate Access

OPERATING SYSTEMS: Windows Vista, NT XP/2000/98/95

EDUCATION

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2007- Present Troy University Troy, AL

Member of Troy University Gospel Choir and Troy Collegiate Singers

Enrolled in the B.S. Computer Science major and Mathematics Minor (E-campus)

2004-2007 Sidney Lanier High School Montgomery, AL

Member of J.R.O.T.C Drill Team, Color Guard, Honor Guard, Spanish Honor Society.

Served as Battalion Commander (Ltc.) for school year 2006-2007.

Received many honors to include the highest of Purple Heart for excellent Leadership

abilities.

Graduated with honors (Alabama Advanced H.S. Diploma).

Contact this candidate