J ames Pinger

**** ************ **. *-*, Marion, IA

Cell 319-***-****

Email: j abj2fw@r.postjobfree.com

Objective My objective is to pursue a technical career while using my great Customer Service skills to

create the ideal customer experience.

Experience 7/12/10 -8/4/10 Technisource Temporary Staffing H iawatha, IA

Technical Phone Analyst

• Taking inbound calls for Technical Support on Wireless Handheld devices.

• Working with users on security and password issues.

• Submitted equipment for RA replacement process.

9/12/09-7/9/10 Paetec Communications Hiawatha, IA

Service Technician – Tier 1

• Taking inbound Calls to create tickets for service problems.

• Extended Knowledge of circuits and data technology.

• Using excellent Customer Service skills to help customers.

8/13/07-2/13/09 McLeodUSA-Paetec Communications Hiawatha, IA

Technical Support Technician I

• Customer Service / Technical Support help in fixing computers.

• Remote Technical Support using RDP, Dameware and VNC.

• Helped Executives Setup Motorola Q Smartphones.

• Experience fixing Cisco VPN connectivity problems.

10/9/06-8/13/07 US Cellular Marion, IA

Customer Service Associate

• Assist Customers with price plans, billing and troubleshooting.

• Answer Customer’s questions and concerns with cellular service.

• Work with internal departments to provide solutions for our customers.

6/19/06-10/6/06 D ynamic Broadband Cedar Rapids, IA

PC/Network Technical Support

• Technical Support of Wireless Internet Service.

• Control Churn with Great Customer Service Skills.

• Troubleshooting Client issue with RF and Network Performance.

2001-6/30/05 TEK Systems / IBM Global Services Cedar Rapids, IA

Senior PC Technician

• Located at St. Luke’s Hospital and I supported 35 IHP Clinics.

• Supported Desktops; IBM Netvista, M42s, M50s and IBM Laptops.

• Maintenance of HP IPAQ PDAs 4150, 4700 and Intel Access Points.

Education 7/05-5/06 Kirkwood Community College Cedar Rapids, IA

• Major Business Administration

Certifications Continuing Education

• MCSE (Essentials, Server, Workstation, Enterprise, TCP/IP, I IS).

• A+ Comptia Certification in Windows and Hardware.

• IBM Netvista M41 and M42 Desktops and various IBM Laptops.

• Lexmark T632 and T620 Laser printer Certification.

Software Software Experience

• Microsoft Office and Outlook 97, 2003 and 2007.

• Microsoft Windows 7, XP Professional, Vista, Win 2000, and Windows 98.

• Ghost Imaging Software (Version 8.0)

• Worked with Remedy and Magic ticket tracking Software.

• Remote Software installs using Alti ris.

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