Customer Service Sales

RESUME

JANEL LOSER

**** *. ******** **.

Peoria, Il 61614

Phone: 309-***-**** or Cell 309-***-****

Email: abj2ep@r.postjobfree.com

OBJECTIVE

Acquire a position compatible with my formal education in accounting,

customer service skills, and strong work ethics.

QUALIFICATIONS

Education - B.A. in Accountancy from the University of Illinois

Personal Qualifications - I pride myself in being an energetic, dedicated,

hard-worker that enjoys working alone or with others in a team environment.

I am a quick learner with proficiencies in accurate high-speed data entry,

sales and customer service.

EXPERIENCE / ACCOMPLISHMENTS

Home Based Business / Family

Operated home based cake and confectionary business to supplement family

income while performing all parental responsibilities for four boys

(husband works two jobs) that are all in gifted educational programs

ranging in age from nine to nineteen.

Data Management Incorporated, Peoria, IL

Accounts receivable responsible for posting electronic remittance, patient

payments, and insurance payments to the appropriate charges from which the

claim originated. Position also requires follow up on denials from

Medicare, Medicaid, BCBS, United Healthcare, Cigna, Aetna, and Humana.

Write and record refund checks for overpayments and properly apply to

patient accounts, find mistakes quickly and accurately in order to balance

the batch.

Hampton Inn & Suites, Peoria, IL

Performed audit and accounting functions as well as provide quality

customer service to guests at front desk.

Air-Land Transport, Morton, IL

Performed accounts receivable billing functions. Worked directly with

Caterpillar and John Deere payables to reconcile and resolve various

issues. Established and implemented a personal standard to eliminate

floating backlog by completing all entries the day received to avoid

issues, payment delays and improve customer satisfaction. Duties included

data entry of invoices and use of keyboard and optical scanner for

transmission to clients. Position required self-audits for accuracy as

well as assisting accounting department as needed and filling in for

evening receptionist duties.

United States Postal Remote Encoding Center - Peoria, IL High-speed data

entry

Various Sales and Customer Service Positions

EDUCATION

Associates Illinois Central College 2005

B.A. Accounting University of Illinois - G.P.A 3.45 2008

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