Customer Service Manager
Resume:
Kathleen A. Danforth
Reno, NV 89503
Objective
To obtain a position with a growing company where I can utilize my many years of customer service, management and administrative skills.
Positions Held
Premier Claims Administrators Reno Nevada June 2009 – Present
Receptionist / Executive Assistant
Manage a multi line phone system for a busy Third Party Claims Administrator
Responsible for the re pricing of Medical Claims through multiple PPO Networks in order to obtain the best discounts for our
members.
Meet and Greet the public
Help to manage and arrange meetings for staff and clients
Maintain all office supplies
Recreate documents as needed for management
Fluent in Microsoft Office, Excel, Word, Outlook
The Seasons Reno Nevada January 2008 March 2009
Interim Executive Director
Responsible for the overall operation and administration of a 92 unit Assisted Living/Alzheimer's Community.
Provided the required training for 65 employees per NAC 449 State Requirements
Responsible for maintaining occupancy goals of 92% to 100%.
Human Resource Management including payroll.
In charge of Budget Control for all departments
Personal Services / Resident Activities
Dietary Management including special diets
Aloha Airlines Reno Nevada March 2007 December 2007
Customer Service Associate
Ground Crew Support at Reno / Tahoe Intl Airport
Responsible for Airplane Operations including Weight & Balance of Aircraft
Ground Security Coordinator
Assist Travelers with Check in and Boarding
Consolidated Reno Coin Inc. Reno Nevada September 2004 October 2006
Owner / Operator
Retail Coin Dealer / Numismatist
Buying and Selling of Precious Metals and Rare Coins
Payroll / Maintain Office
Accounts Payable / Receivable
Qualified Appraiser
Silver State Coin & Bullion Inc. Reno Nevada June 1992 September 2004
Office Manager / Rare Coin Dealer
Retail Buying & Selling of Rare Coins and Precious Metals
Created Ebay Auctions to Grow Business via Internet
Responsible for Employee Training Programs
Inventory Control
Reno High School 1986 Truckee Meadows Community College No Degree
References Available Upon Request
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