Customer Service Administrative Assistant

Susan Knight

***** ******* **** **** 215-***-****

Sandy, UT 84070 abj2cq@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

I would like a position where I can use my secretarial and people skills

in administration, communication, organization, public relations,

creativity and enthusiasm

SKILLS/STRENGTHS

. Type 80 wpm; proficient in Microsoft Word, Excel and Outlook

. Customer Service; HR; AP/AR; Payroll; Bookkeeping; Files management

. Organizing daily activities, scheduling, agendas; minutes

. Excellent phone and social skills; a perfect 'First Impression'

specialist

. Multi-tasking, coping with deadlines and able to maintain control

under stress

. Conducting meetings, delegating tasks; event planner

. Writing for publication; proficient in grammar, punctuation and

spelling

. Public speaking; good listening and interpersonal skills

. Developing a spirit of cooperation with others to achieve daily goals

and create an enthusiastic climate; build team spirit to motivate

staff to do their best

ACHIEVEMENTS

. Credited with the 100% rating on a customer satisfaction survey, an

increase from previous years, 2010

. Nominated for an ALFA award (Assisted Living Federation of America),

2009.

. Achieved a 100% rating on a Secret Shopper screening for customer

service at Clare Bridge of Dublin; first associate ever to achieve

this honor in the region, 2008

. Awarded a Pennsylvania Keystone Press Second Place award in Feature

Story Writing, 2005.

. Created and facilitated many employee appreciation programs of which I

am proud. This lifted the team spirit which led to better

employee/customer relations. It works.

EMPLOYMENT HISTORY

Brookdale Senior Living, Clare Bridge of Dublin, Dublin, PA 2007-2010

Assisted Living-Memory Care Community

Business Office Coordinator

. Administration Assistant/Office Management

. Receptionist/Customer Service

. Word Processing/Data Management/Files Management

. Human Resources--interviewing, hiring, training, record keeping;

. Bookkeeping/Budgeting expenses--declining balance, general ledger,

keeping track of credit card spending

. Payroll

. Planned, executed and conducted monthly staff meetings

. Organized scheduling/agendas

. Directed monthly Alzheimer's/Dementia support group

. Marketing/Fliers/Ads--communication with clients and prospective

clients, advertising, event planning

Susan Knight, Page Two

Pennridge School District, Perkasie, PA 2006-2007

Substitute Secretary and Aide

. Worked on-call in all the schools in the district, K-12, as a

secretary or aide

Montgomery News/Souderton Independent/News-Herald, Souderton, PA 1995-

2007

Reporter

. Interviewed people and wrote feature stories and news articles about

people and events in the community

. Utilized interpersonal and communications skills

. Researched information for articles and stories

. Attended local school board and community meetings and reported

information to the public

Correspondent

Before I worked in the office, I was a freelance writer for the Perkasie

News-Herald from 1995-1999, a weekly newspaper in the Montgomery News

group. In 1999 I was hired into the office. In 2005, when I left the

Souderton office, looking for more lucrative employment, I was retained as

a correspondent covering school board meetings until 2007.

EDUCATION AND TRAINING

. Attended Pennsylvania State University, Berks Campus, Reading, PA

. Customer Service Train the Trainer

. Understanding Alzheimer's/Dementia Train the Trainer

. Landmark Forum graduate; Landmark Forum Advanced Course graduate;

Landmark Forum seminar

. General corporate in-house training and business management courses:

Basic Supervisory Skills; Payroll Recordkeeping (Kronos); Workers'

Compensation Incident Reporting; Selling Skills; OSHA Recordkeeping,

et.al.

ACTIVITIES/LEADERSHIP/VOLUNTEERISM

President, 1984-1988, then Vice President, 1988-1990, Village

Calligraphers' Guild, Doylestown, PA

. Organized, planned and conducted monthly guild meetings

. Conducted presidency planning and correlation meetings

. Researched and assigned monthly speakers

. Edited, published, delegated responsibilities and wrote copy for the

guild's monthly newsletter

. Set up calligraphy/art exhibits

. Planned monthly activities/classes/workshops at guild meetings and

assigned others to teach

. Taught classes and workshops

Public Affairs Specialist, 1988-1999, Fresh Air Fund, Patricia A. Guth

Elementary School; my church

. Sent photos and press releases to local newspapers about Fresh Air

Fund, school and church activities

. Took photographs of events and people; made flyers; signs; posters;

delegated assignments

. Chaired Open House events at church that included workshops, displays,

lectures, entertainment and more

. Organized and hosted American Red Cross Blood Drives; Inter-Faith

luncheons and lectures

. Hosted Fresh Air children from New York City inner city for 10 years

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