Customer Service High School
Resume:
Karen Gallegos
****** W. **** Rd. Lot ** Ochelata, Oklahoma 740**-***-*** 5408 **************@*****.***
Experience Claims Adjuster
April 04 thru April 10 Wal-Mart Claims Management Inc. Bartlesville, OK
Assigning new losses to case managers daily. Investigate, evaluate and resolve
claims.
Obtain all evidence for claims that were filed. Determine liability on claims.
Payment authority of $10K per claim with reserve authority of $15K per claim.
Present monthly numbers to store and district managers. Was elected as one of the
adjusters to help set goals for the fiscal year. Exceeded goals that had been set for the
claim adjusters.
Proficient in the use of Word and Excel along with Claimzone and ARMS
reservation software.
Advanced customer service skills, Skilled in cost reduction processes
Multi-tasking, good listener, handles verbal instructions with ease
Strong attention to detail
Group Travel Agent
October 99 thru April 04 Wal-Mart Sam’s Club Travel Bartlesville, OK
Reserve, maintain and sell group space for the major cruise lines. Traveled to AR
and FL to lead group and Wincruise training for Wal-Mart Vacations.
Calculation of commissions earned per group sold. Selected as employee of the
month.
Proficient in the use of Word and Excel along with Wincruise and Sabre
reservation software.
PBX Operator
August 05 thru October 99 Jane Phillips Medical Center Bartlesville, OK
Answer and direct incoming calls.
Handled Dr. answering service. Paged appropriate Dr. that was on call.
Trained new hires on my shift.
Education Wann High School, Wann, OK
August 82 thru May 85
High School Diploma received
Elected FFA Sweetheart, Class secretary and Most Popular
References Jana Hawk 428 Spruce Bartlesville, OK 740**-***-*** 0304
Pam Van Schijndel 100 E. 5 th Caney, KS 67333 918-***-****
Juanita Smith 789 County Rd. 2682 Bartlesville, OK 74003 918-***-****
Karen Gallegos
396811 W. 2900 Rd. Lot 20 Ochelata, OK 74051 918-***-**** **************@*****.***
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