Customer Service Manager

ANNA CHERRY

**** ******** ***** ( Millbrook, Alabama 36054 334-***-**** (

abj2bo@r.postjobfree.com

EXECUTIVE PASTRY CHEF

Motivated and passionate pastry chef with experience and education in a

broad range of specialty baking techniques and fine dinning food service.

Detail-oriented professional with a flair for creating custom desserts and

special orders. Proficient in business operations with valuable background

encompassing office management, staff supervision, sales, and event

planning.

( Baked Goods Production ( Advanced Food Preparation ( Food

Safety Standards

( Food & Beverage Operations ( Hospitality Management (

Business Operations

( Catering Operations ( Team Leadership (

Customer Service

PROFESSIONAL EXPERIENCE

Garrett's Restaurant, Montgomery, AL September 2006 - Present

Executive Pastry Chef / Kitchen Manager

. Plan and execute the dessert menu while consistently utilizing creative

talents to develop attractive complex presentations and proficient in the

production of original creations.

. Prepare an extensive assortment of desserts, rotating on a seasonal

basis, including pies, cheesecakes, tortes, cakes, cobblers, custards,

tarts, pastries, quick breads, mousses, ice cream bases, sorbets, dessert

sauces, truffles, chocolate bark, and sugar work.

. Create specialty cakes, custom design cakes, and wedding cakes.

. Demonstrate financial accountability in pre-costing menus and services,

to ensure proper and competitive market pricing, while maintaining the

food cost less than 30 %.

. Supervise staff while directing workflow in an accurate, timely, and

efficient manner.

. Coordinate staff preparation, production, service, presentation, and

clean up to ensure all quality, safety, and health standards are being

adhered to at all times.

. Plan, organize, and manage all catered events to assure quality,

timelines, and customer satisfaction.

. Perform food purchasing, inventory, accounts receivable, special orders,

menu planning, event planning, floral designs, food costing, waste

management, and advanced food preparation.

. Employ proper customer service, telephone etiquette, and hospitality

procedures.

. Responsible with the keys to open and close business for daily operation.

. Gained massive beverage management knowledge.

Blue Moon Caf , Montgomery, AL April 2006 - September 2006

Assistant Kitchen Manager

. Performed basic food and pastry production for daily cafeteria-style

buffet line.

. Supervised productions, set-up, service, and clean up to ensure proper

standards were met.

. Monitored the food waste and utilization of leftovers.

. Gained extensive line cook and preparation cook experience.

Chappy's Deli, Montgomery, AL June 2005 - April 2006; July 2002 - March

2003

Server

. Provided consistent, prompt, and friendly customer service.

. Assisted customers in making menu decisions with helpful knowledge of

menu items.

. Established a successful client retention list and increased sales by 8%.

Caf Louisa, Montgomery, AL June 2004 - June 2005

Pastry Assistant

. Prepared an extensive assortment of desserts including cheesecakes,

cakes, custards, tarts, pastries, scones, muffins, brownies, cookies,

biscotti, granola, and bread pudding.

. Executed lunch menu items; a la Carte style soups, salads, sandwiches,

and desserts.

. Served and prepared specialty coffee drinks and vegetables juices.

Pike Road Electric Company, Pike Road, AL July 2004 - March 2005

Administrative Assistant / Book Keeper

. Used Excel, Word, QuickBooks, MAS 90, Outlook, and Power Point.

. Posted accounts receivable/payable, and advised of possible reductions.

. Practiced basic accounting principles, and book keeping procedures.

. Prepared effective documents, invoices, and service work orders.

. Decreased work time by setting up organized filling system.

. Complied daily sales records, collected receipts, and made bank deposits.

Lajolla Restaurant, Montgomery, AL October 2003 - May 2004

Pastry Chef

. Prepared an extensive assortment of desserts, rotating on a seasonal

basis, including cheesecakes, tortes, cakes, custards, tarts, pastries,

ice cream bases, sorbets, and sauces.

. Planned and executed the dessert menu while maintaining food cost.

. Gained extensive knife, saut , grill, fry, and preparation skills.

. Increased knowledge of food purchasing, inventory, and cost control.

Pastry Assistant March 2003 - October 2003

. Achieved extensive training in pastry production through apprenticeship.

EDUCATION

Associate of Culinary Arts, Trenholm State Technical College, Montgomery,

AL; 2005

Cumulative GPA 3.6

Advanced Diploma, Stanhope Elmore High School, Millbrook, AL; 2002

Special Interest: Speech & Debate, General Business, Office Technology I,

II, & III,

Future Career Leaders of America, Home Economics I, II, & III,

President of Junior Civitan, and President of the Recycling Club.

Certificate in Computer Information Processing, Elmore County Vocational

Center; 2002

SKILLS

Excellent organizational and time management skills.

Ability to work in diverse environments and with diverse groups.

Exceptional clear, concise written and verbal communication skills.

Profound ability to sell concepts and ideas to management, peers, and

employees.

Great creative problem solving skills with the ability to quickly evaluate

alternatives and decide on a plan of action for dissatisfied customers and

employee issues.

Remarkable ability to use a hands-on approach to management.

Proven dedication to product and ability to exceed customer expectations.

Contact this candidate