Customer Service Representative
Resume:
Teresa A. Lopez
*** *. ****** **** *** ***, Stockton, CA 95210
abj2ag@r.postjobfree.com
OBJECTIVE
A position as a general office clerk for a major corporation where my experience, quick
l earning ability, and excellent public relations skills will benefit my employer.
SKILLS PROFILE
Computer literate in Microsoft applications
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General office skills
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Ability to interact with customers
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Telemarketing skills
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Professional telephone techniques
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Detailed and precision oriented
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Able to type on a type writer or keyboard
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Ability to operate copy/collating machine
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Experience in handling confidential paperwork
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Ability to take accurate phone messages/deliver messages promptly
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Good customer-relations background
S UMMARY
I am an individual with strong work ethics, who is honest, dependable, and able to
c omplete the task at hand while maintaining excellent public relations. I am also willing
a nd eager to develop and strengthen my skills to benefit me and my employer.
WORK HISTORY
Customer Service Representative Stockton Rural Cemetery, Stockton, CA
• Copy and collate all projects (including confidential papers).
• Successfully complete all jobs by time requested.
• Took payments from customers
• Cleared up outstanding debts from previous clients
• E-mailed distribution companies for products
• E-mailed share holders in regards to changes in the cemetery
C ashier Target, Stockton, CA
• Helped customers with merchandise
• Restocked shelves
• Maintained clean work environment
• Helped customers with returns
S ales Clerk Dillard’s, Stockton, CA
• Certified bra fitter
• Restocked merchandise
• Helped customers locate certain products
Helped customers with returns
C ustomer Service Representative Teletech, Stockton, CA
• Answered multiple calls
• Processed payments
• Advised customers of changes in policy
• Transferred calls to other departments
Diploma Stockton School for Adults
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