Customer Service Sales

D IOR W ILLIAMS

*** * ******* ** *** Arboles #*** ● Thousand Oaks, CA 91360 ● 317-***-**** ● abj2af@r.postjobfree.com

EDUCATION

Bachelor of Arts, American Studies 2010

Occidental College, Los Angeles, CA BSA Historian, 2008

SUMMARY Q UALIF ICATI ONS

OF

•2+ years experience with customer service and assistance and cash register .

•100 wpm consistently with no errors - Heavy experience with data entry and word processing.

•C+, Programming in Java, and Programming in Basic computer training.

•Advanced experience: Microsoft Office Suite, Word Perfect, Windows OS, Internet.

•Motivated, driven, committed to achieving outstanding results.

•Detail-oriented, clear and effective communicator, creative, able to lead as well as follow instruction.

P ROFESSIONAL W ORK E XPERIENCE

Office Assistance 2009 to 2010

Law Office of Lisa F. Collins, Los Angeles, CA

•Managed document control, including indexing and summarizing contracts, updating clients' privileged f iles.

•Indexed and summarized discovery documents for trial preparation.

•Assisted attorney in corporate litigation, bankruptcy litigation, real estate, and estate planning.

•Learned crucial steps involved in a civil action.

Retail Sales Associate 2007 to 2009

Riverside Golf Course, Indianapolis, IN

•Managed cash register quickly and accurately.

•Provided customer service via telephone and in person.

•Developed new procedures for productivity.

•Facilitated the education and training of sales representatives.

•Performed merchandising and sales responsibilities in pro shop.

•Responsible for opening and closing shop.

•Communicated and interacted effectively with individuals of all levels, nationalities, and cultures

Secretary/Office Assistant 2006 to 2008

Occidental College Music Department, Los Angeles, CA

•Assisted Chair of Occidental College music department.

•Exercised expertise with Microsoft Windows Office Suite.

•Filed, copied, and retrieved correspondence, records, reports, and other printed matter.

•Answered telephone, answered questions, took messages, and transferred calls to appropriate individuals.

•Compiled and maintained records using typewriter and computer, and checked completed work for errors, and

collated pages of reports and other documents prepared.

•Greeted and welcomed visitors, provided customer services, directed visitors to appropriate persons, and

scheduled appointments.

A DDITI ONAL E MPLOYMENT H ISTORY

•2004 - 2006 ~ Stripes Deli, Sales Associate/Cook

•2006 - 2010 ~ Occidental College, Games Management, Website Management, Data Entry

•2003 - Present ~ Self-Employment, Computer Technician, Hardware and Software Troubleshooting

V OLUNTEER W ORK

•Basketball camp with troubled children, Pasadena, CA 2007-2008

•Co-organized Girl Scouts’ Day camp with Occidetnal College women’s basketball coaches, 2007-2008

•R.I.C.H.E.R. Principles, discussed essential qualities and characteristics with elementary schools, 2004-2006

•Humane Society of Indianapolis, 2004

•Occidental College Women’s Basketball Camp Counselor

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