Medical Billing Customer Service
Resume:
**** ********** *** ***** 208-***-****
Reno, Nevada 89509 ************@*****.***
TERESA CLANCY
Objective To obtain a full time professional position with a reputable company
who will benefit from my experience, my drive to succeed and the
potential I possess to further their business in related fields and
in the community they serve.
Professional April 2009 to November 2009
experience
Tahoe Forest 10121 Pine Avenue
Hospital District Truckee, California 96161
Multi Specialty Clinic 530-***-****
Medical Billing Office Manager
Managing 6 to 8 full time employees in a medical billing office
Interview, hire and maintain billing employees including periodic
performance evaluations
Adopt and/or create department procedures and policies for a new
office starting from ground up
Oversee day to day operation of patient accounts, claim corrections
and uploads and denial notifications
Handle difficult customer calls dealing with insurance and billing
matters
Manage the refunds, payment plans, and various insurance rebilling
requests for daily, weekly and monthly deadlines
Responsible for monitoring and helping complete monthly data entry by
end of month deadlines
January 2005 to April 2009
Norco Inc. 573 Addison Ave W
Twin Falls, Idaho 83301
Medical Billing Manager
Managing 11 full time employees in a medical billing office
Interview, hire and maintain billing employees including periodic
performance evaluations
Direct monthly billing staff meetings with billing updates and/or
department changes
Oversee day to day operation of patient accounts and collection
procedures if needed
Handle difficult customer calls dealing with insurance and billing
matters
Perform periodic audits of patient accounts for corporate management
Manage the refunds, payment plans, and various insurance rebilling
requests for daily, weekly and monthly deadlines
Perform monthly logs reporting the store's sales, accounts
receivable, accounts payable and write off percentages and/or reasons
Month end reporting of each employees performance based on
outstanding past due patient account balances
April 2001 to October 2004
Farmers National Bank 890 Shoshone St E
Twin Falls, Idaho 83301
Merchant & Debit/Credit Card Specialist
I was the lead representative in dealing with customer's and
coworker's inquiries with the debit and credit cards of Farmers
National Bank
Performed daily and monthly balancing of the ATM for all the branch
locations of Farmers National Bank
Set up and maintained the accounts of the business customers of
Farmers National Bank who accepted credit and debit cards in their
places of business
Backed up the central customer service department with customer
inquiries, problems and services
Involved with the training of new employees as needed
Education Buhl High School 525 Sawtooth
1984-1987
Buhl, Idaho 83316
College of Southern Idaho 315 Falls Ave.
Twin Falls, Idaho 833**-****-****
New Horizons Reno, Nv.
2010
Skills Microsoft Office 2007 proficient. I am extremely organized and
detail oriented and proficient with both individual tasks and team
projects.
References Anna Roy 208-***-****
Dawn Williams 208-***-****
Carrol Hope 209-***-****
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