Customer Service Manager

Clarence Lin

**** ******** ******, *** *********, CA 94109-2614

Tel: 415-***-****.Cell: 510-***-****.email: *******@*********.***

Employment History

****-**** *** *********** **** International, LLC, San

Francisco

Assisted arriving passengers with transportation arrangements by

dispatching authorized door-to-door vans to designated pickup zones within

San Francisco International Airport, filed incident reports as necessary to

enforce airport commission rules and regulations governing commercial

ground transportation providers, trained new coordinators, and related

general airport information.

2005-2007 Front Desk Clerk Chinatown Community Development Corp.,

San Francisco

Controlled access to and maintained security at a newly erected, HUD Sec.

202 affordable senior apartment, created and updated tenant listings and

floor plans during rent-up phase, responded to on-site emergencies in the

absence of property manager, and wrote up work orders and property incident

reports as warranted.

2005 Telephone Interviewer I Field Research Corporation,

San Francisco

Contacted consumers on behalf of government agencies and private

institutions, in order to conduct in-depth telephone interviews related to

healthcare and public policy issues utilizing structured questionnaires in

English and/or Chinese.

2004-2005 District Adjudication Officer U.S. Citizenship and Immigration

Service, San Francisco

Adjudicated petitions for citizenship benefits such as naturalization,

derivative citizenship, removal of conditional resident status, and medical

exemptions, by personally interviewing applicants, reviewing immigration

case files, and applying relevant statutes, laws, rules and regulations.

1998-2002 Temporary Assignments Project Hired, San

Jose

Mailroom Clerk State Compensation Insurance

Fund, Oakland

Opened and sorted mail, performed data entry, logged and hand-delivered any

misdirected premium payments, and maintained record of certified and other

designated outgoing mail pieces.

Patient Scheduling Representative VA Palo Alto Healthcare

System, Livermore

Scheduled primary care appointments for veterans at multiple clinic and

hospital locations within the VA Palo Alto service network and answered

general queries regarding appointment setting procedures and eligibility

tests.

Field Surveyor/Research Assistant Gartner

Group, San Jose

Performed telephone surveys for an IT market research firm, collecting

statistical data from engineering and purchasing managers regarding a wide

spectrum of commercial software, hardware, and semiconductor manufacturing,

followed up with respondents in order to complete questionnaires, and also

assisted in editing and updating respondent database by verifying contact

information through extensive Internet searches.

Hospital Operator VA Palo Alto Healthcare

System, Palo Alto

Handled routine and emergency calls to the main switchboard for six

hospitals and clinics within the VA Palo Alto healthcare network; performed

and logged tests of emergency telephones, police radio, pager system and

other communications devices on standard schedule, prepared rosters of on-

call physicians and documented any significant incidents occurring during

shift.

1999-2000 Customer Service Associate Ross Stores Inc.,

Emeryville, CA

Performed customer service, cashier, and stock clerk duties at a major,

national off-price apparel and housewares chain; assisted in opening and

closing store as well as balancing registers.

1981-1994 Owner Yung Hua Trading Company,

Oakland, CA

Importer and manufacturer of private label women's apparel, distributing to

major and specialty stores throughout the United States.

Volunteer Activities

Bar Association of San Francisco

Interpreter and translator for BASF's Volunteer Legal Services Program

providing no-cost legal assistance to low income individuals; recipient of

VLSP's 2006 Outstanding Volunteer in Public Service Award.

Second Language

Chinese: Read, write, and speak (Mandarin).

Education

University of California, Berkeley Overall GPA: 3.4 BA Economics

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