Customer Service Representative

Lajuana Rene Vanzant

*** ******* ****** *********, ** 71052 318-***-****

Email address: *************@*****.***

Objective

An efficient customer service representative with excellent

communication skills used to educate, advice, and resolve billing and

service issues. Skills include problem analysis and obtaining first call

resolution. Excelling in team and self-direct environment with proven

team coaching and training skills. Demonstrating the ability to manage

difficult customer with patience and empathy.

Experience

Customer Service Representatives

2007- April 2010 Verizon wireless Shreveport, La

• Scheduled conference calls between customers and third party

representatives

• Educating customers about equipment and services reassuring 1st call

resolution.

• Provided telephone support to customers, demonstrating sensitive

communication skills identifying, troubleshooting and resolving

problems.

Customer Service Representative

2002-2007 Centurytel Shreveport, La

• Assisting more than 300 agents in processing accounts on the corporate

mainframe

• Identified and resolved customers problems

• Analyzed and executed new ideas to improve quality and ensure system

accuracy

Office Manager

2001-2005 Fast Tax Service Inc. Mansfield, La

• Educating clients in regards to federal and state filling statue.

• Input data entry that resulted in federal and state accurate returns

• Monitoring employees to determine if additional training was required

• Process payroll for weekly and biweekly auditing and disbursements

Special Education Teacher

1997-2001 DeSoto Parish School Board Mansfield, La

• Developing individual learning plans to complete course requirements

• Supplying the correct tools needed to accomplish goals for learning

Specializing subjects to fit each child through individual and group

learning

Education Northwestern State University 1992-1997, Natchitoches, La

• Bachelor‘s Degree

• Diesel Driving Academy Commerical Driver's License Awarded

Key Skills • Analyzing data • Assessing quality

• Gathering data • Taking inventory

• Implementing • Managing people

• Reviewing • Following up

• Client relations • Handling complaints

• Responding promptly • Serving customers

• Data entry • Programming equipment

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