Customer Service Manager
Resume:
Ashley M. Baird
**** ********* ***., ********, ** 49341
************@*****.***
HIGHLIGHTS
• 5 years of customer service experience
• 4 years of managerial/shift leader experience
• Experience in interviewing and training new employees
• Excellent customer relations skills
• Strong computer skills, knowledgeable in Microsoft Office programs (Word, Excel, PowerPoint and
Publisher) types 65 wpm
EDUCATION
Davenport University, Caledonia, MI
Bachelor of Arts in Business Administration, Business Professional Studies Dec 2009
• Dean’s List every semester GPA 3.66
• Platinum Scholarship for academics
Grand Rapids Community College, Grand Rapids, MI
Associate of Business in Business Administration Dec 2008
• Dean’s List every semester GPA 3.65
WORK EXPERIENCE
Blockbuster, Inc. Rockford, MI
Shift Leader/Manager Oct 2004 – Present
• Manages all aspects of business operations during shift, including employees, inventory controls,
merchandising, cash controls, and customer service issues
• Responsible for the day to day cash flow and bank deposits, amount range $300 2,000
• Interacts with customers on a daily basis, providing excellent customer service
• Consistently meets company sales goals and strives to ensure employees do as well
• Conducts interviews for potential new employees
• Trains newly hired employees
MVP Athletic Club Rockford, MI
Member Services Team Member Apr 2010 – Present
• Monitoring the entrance by making sure members and non members are checked in properly
according to company guidelines
• Enrolling and registering members in classes
• Answering and directing phone calls
• Ringing up merchandise purchased by members and non members
• Cleaning the desk area
• Making coffee
REFERENCES
Kelly Hoye Julie Johnson
Blockbuster Inc., Store Manager Personal Friend /MVP Athletic Club – Kid’s Stuff Team
Leader
Debie VanRooyen Carolyn Rourke MVP
Athletic Club Member Services Manager Davenport University, Professor of Business
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