Customer Service Representative

COREY STEPHONE JONES

HUNTSVILLE, AL 256-***-**** ***********@*******.***

OBJECTIVE

WORK EXPERIENCE PROFILE:

*/**-*/** *******, Huntsville,

AL

Customer Service Representative/ Retention

specialist

* Provide level 1 technical support and customer assistance

for Direct T.V.

customers.

* Entered technical and customer information into a data

base, as well as provide

direction by way of computer and phone soliciting.

* Handle inbound calls from angry and emotional callers that

want to disconnect services duties include Negotiating

reasons to stay with company by deescalating the situation

and reselling the value of the company.

7/04 - 9/08 LG Electronics, Madison, AL

Parts Department: Parts Sales Agent 10/05-9/06; Escalations Agent

9/06-9/08

. Handled inbound calls by effectively

analyzing and resolving consumer and

Service centers questions and issues.

* Placed orders by entering data into a sales order system.

* Checked inventory records and performed part and model

research for accurate

Order process and also processed the return of defective

orders.

* Assisted supervisor with daily duties associated with

escalated customer and

agent issues. Supervised group in supervisors absence

* Negotiate complaint calls from customers and service centers

* Process mail orders/ Shipment Claims/Parts research

* Assist sales representatives with product and customer

service

Related questions/ Provide price and availability

PC Quality Operator/Material Handler 7/04-10/05

* Performed diagnostic tests on motherboards for the repair of

customer units.

* Test whole repaired units such as (laptops.tablets, and

handheld units) to

Ensure the Quality of repair and customer satisfaction for

daily shipment.

. Received in materials by entering data into system and

inspecting the condition

of the unit.

4/03 - 2/04 Benchmark Electronics Huntsville, Alabama

Material Handler

* Stored materials received in regular and bulk locations to

be pulled for daily orders.

* Acquired a forklift license.

8/00 - 11/02 West Corporation Huntsville, Alabama

Customer Service Representative

* Provide level 1 technical support and customer assistance

for Direct T.V.

customers.

* Demonstrated the ability to assimilate technical

information, as well as provide

direction by way of computer and phone soliciting.

2/00 - 06/00 S.C.I. Huntsville, Alabama

Electronic Technician

. Computer debugging and board level

repair and software support.

11/96 - 12/99 Intergraph Madison, Alabama

Associate Technician

* Examined initial and final testing of computers

* Loaded software and tested computers to check hardware,

software and

condition of the computer.

2/98 - 2/00 J.I.T. Services Madison, Alabama

Pack line Leader

. Supervised line packing pans pulled for daily

orders to be shipped.

Receiving Clerk

* Received in materials by entering data into system and

physically storing into

location.

* Acquired forklift license during employment.

EDUCATION:

Wallace State College Hanceville,

Alabama

Associates of Applied Science Degree in Electronic W/Bio-medical

Option.

Huntsville Hospital Huntsville,

Alabama

Bio-Med. C.O.O.P Student

Huntsville Center for Technology

Huntsville, Alabama

Computer Electronics Certificate

Related Courses: Electronics Safety. AC & DC Circuit, Solid

State devices. Analog &

Digital Circuits. Microcomputers. Robotics, Microprocessors

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