Customer Service Representative

**** ****** *****, **********, ** *****, •******.*****@*****.***

Raquel McGee

Objective

My goal is to obtain an Administrative Services Position in a fast-paced environment with

opportunity for growth. I guarantee to offer consistent determination along with dependability, and

reliability. I also guarantee to be a valuable asset to my employer.

Experience

2/2009 to 2/2010 West Corporation Huntsville, AL

Customer Service Representative

Perform service for AT&T wireless in their Central and Northeast regions. Responsible for highly

confidential and extensive administrative files for AT&T wireless corporate headquarters. Duties

include:

Customer billing problems and explanation of charges

Technical support/trouble shooting of cellular handsets/features sold by AT&T

Activations and rate plan changes

Handle postpaid consumer and agency account complaints and problems

2/2007 to 12/2007 LG Electronics/Automation Temps Huntsville, AL

Executive Services Supervisor/Team Member

Provided customer service to Digital Appliance Customers. Responsibilities included:

Scheduling warranty service

Assisting customers with general knowledge and troubleshooting

Providing potential customers with presale information

Assisting Digital Appliance team with maintaining appropriate answer rate

Upholding all quotas associated with my position

6/2005 to 5/2007 Hanover Direct York, PA

Customer Service Representative

Responsibilities included:

Data entry/Internet services using a personal computer

Customer service orders

Assisting with ordering process

Switchboard operation

1/2003 to 9/2006 Logos Academy York, PA

Student Worker/Receptionist

Answered multi-line phone system/switchboard operation

Assisted students, parents and faculty

Typing, filing and processing of paperwork

Other duties as needed including mail distribution, maintaining files and organization

A dditional Skills

I can type 60 WPM and am proficient in Microsoft Word, Excel and PowerPoint. I also am

proficient in Internet Explorer, Fax, and email. I am a fast learner, who has no trouble working by

myself under little or no direction.

Education

2003-2006 York County High School York, PA

H igh School Diploma

3.0 GPA

References

References are available on request.

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