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Customer Service Manager

Location:
Sylvania, GA, 30467
Posted:
October 06, 2010

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Resume:

Nolie C. Burns

*** ***** **.

Sylvania, GA *****

912-***-****

abj22q@r.postjobfree.com

OBJECTIVE To fill a position that will enable me to support, encourage,

and serve youth and their families in unfortunate

situations.

EDUCATION University of West Georgia

Carrollton, GA

Bachelor of Science, Criminology/Sociology Minor

May 2009

RELATED MATCH Mentoring Program- A program that enabled me to

EXPERIENCE mentor an at-risk youth as well as assist her with her

educational and personal related issues.

Boys & Girls Club of Carrollton- I assisted children from ages 5 to

13 with homework, arts/crafts, computers, and playtime.

COMPUTER Microsoft Office Software

SKILLS Electronic Mail/Internet

EMPLOYMENT Chatham County Department of Family & Children Services

Savannah, GA

HISTORY Temporary Case Manager June 2010-

September 2010

. Conducted family and home assessments and made referrals

for each client family according to their needs

(child/substance abuse, neglect)

. Documented daily interviews with families and service

providers

. Assisted families with personal decision making

. Engaged families in Family Team Meetings to help create

their goal oriented family plans

. Scheduled home/school visits with the client families to

monitor their progress or lack of

Video Warehouse

Statesboro, GA

Clerk

May 2005- June 2010

. Exercise customer service skills; greeted customers

. Held responsibility to open/close store occasionally;

key holder

. Cash register operator

. Assisted customers with movie selections

. Managed deposit drops occasionally

. Assisted team members with rearranging the store for a

more organized look

Inspirations By Cheryl

Villa Rica, GA

Assistant Event Planner

August 2009-October 2009

. Planned and organized events

. Recordkeeping

. Consulted with customers regarding event times,

venues, and preferences

. Created Word and Publisher documents such as: programs,

calendars, timelines, contracts, and more.

. Assisted in directing a wedding

. Decorated and constructed wedding favors

ACTIVITIES Statesboro Regional Sexual Assault Center

March 2009- Present

P.R.A.Y.E.R Campus Ministry- Treasurer August

2008-May 2009

Crime Awareness and Prevention Education

November 2008- May 2009

Soup Kitchen July

2008-April 2009

AWARDS UWG Entrepreneurship Toolbox Competition Winner- Presented a

business plan (youth center) based on a toolbox of

resources and creatively used those tools to start a

business.

REFERENCES Upon Request



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