Customer Service Representative
Resume:
Brenda J. Ruhnke
Topeka, KS ***04
********@*********.***
Work History:
National Association of State Departments of Agriculture
*** ** *** ***** **, Room 200, Topeka, KS 66603
11/2007 to Present
Telephone Enumerator: Calling farmers and ranchers to obtain information for statistical
purposes on behalf of the USDA’s Agricultural Statistic Service. Entering data on computer or
paper. Obtaining and recording information for change in operation status. Knowledge of
agricultural practices. Maintaining confidentiality of all information.
Self Employed
6/2000 to Present
Caring for children in my home. Work for Kim & Eric Hander and Diana & Steve Beitz.
Also did volunteer work at church and school requiring computer skills and the ability to work
with a variety of children and adults, teaching Sunday School and adult Bible Studies.
6020 SE 44th St, Tecumseh, KS 66542
1999-2000
Cook for children and staff of Child Care Center. Plan and prepare meals and snacks. Ordered
and purchased food and supplies. Ensured compliance with state regulations and budget
guidelines.
Government Employees Hospital Association
17306 E US Highway 24, Independence, MO 64056
12/1987 to 12/1990
Customer Service Representative: Taking incoming calls from clients regarding health insurance
benefits. Researching questions and complaints and correcting mistakes made by claims
department. Entering information on computer and paper. Ensuring appropriate volume of calls
answered while maintaining accuracy of information and providing friendly efficient service.
Training of new customer service employees and in-house training of company wide employees.
04/1981 to 12/1987
Customer service and supervisory work at medical equipment and home health providers.
Education:
Washburn University, BA in Communications
Dodge City Community College, AA
Atchison County Community High School
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