Manager Customer Service
Resume:
David Charles Bowman II
Hudsonville, MI 49426
abj21v@r.postjobfree.com
Skills Profile:
. Prolific with Microsoft Office including Word, Excel, PowerPoint, Access,
and Vista
. Experience in handling confidential paperwork
. Prior work in Pro-E and CAD
. Ability to handle stressful administrative problems
. Ability to manage multiple tasks and responsibilities vastly different
from one another
Relevant Experience:
Business Development/Humans Resource Manager/ Office Manager
CSS USA Inc., Grand Rapids, MI
September 2009 - October 2010
. Promoted to management within four months of employment
. Managed all employees in Michigan (300+); including hiring, termination,
payment adjustments, training and scheduling issues
. Trained all Michigan guards on GLAD, a customer service technique used by
CSS employees
. Generated new business by setting up sales meetings with prospective
clients
. Completed unemployment responses and submitted to State Office of
Administrative Rules and Hearings. Also participated in unemployment
hearings at the District Court House
Business Developer
Moorefield Construction Inc., Sacramento, CA
Summer 2008
. Identified $50 million dollars potential business via phone calls and job
site investigation
. Distributed construction blueprints and other critical information to job
sites and government agencies in Northern California and Nevada
. Assisted in organizing "close-out" information for complete projects
. Traveled to potential job sites in order to identify potential clients
Engineering Internship
Strattec Security Corporation, Troy, MI
Summer 2007
. Designed and created spreadsheets for more efficient reference using
Microsoft Office and Pro-E
. Prepared materials for and participated in meetings with valued customers
Education and Training:
BBA in Marketing
August 2004 - June 2009
Grand Valley State University, Grand Rapids, MI
. Student Athlete - Varsity Baseball
. 1st team all conference (pitcher) in 2005 and 2006
References:
Keith Court
Position: Benefits Manager (CSS USA)
Email: abj21v@r.postjobfree.com
Phone: 616-***-****
Jeff Grooms
Position: Operations Manager (CSS USA)
Email: abj21v@r.postjobfree.com
Phone: 616-***-****
Steve Lyon
Position: Grand Valley State University Head Baseball Coach
Email: abj21v@r.postjobfree.com
Phone: 616-***-****
Ashton Lechner
Position: Student
Email: abj21v@r.postjobfree.com
Phone: 989-***-****
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