ANNA DURRANCE

**** ******* *** ( Alamo, TN *****

Phone: 731-***-**** ( abj21f@r.postjobfree.com

PROFILE

. Diligent, detail oriented Administrative Office Assistant

knowledgeable of all office functions.

. Excels at multi-tasking in a fast-paced environment and completing

projects within time constraints.

. Superior telephone, customer service, and computer skills with

proficiency in MS Word, Excel, Outlook, and PowerPoint.

SKILL SUMMARY

Transcription

Accounting

Word

Access

Excel

PowerPoint

Publisher

Outlook

55 wpm

10-key

Telephone

Filing/Billing

Computer

Internet

Word Processing

Data Entry

EDUCATION

Tennessee Technology Center at Humboldt, Humboldt, Tennessee

September 2008- April 2010

Business Systems Technology

Diploma: Administrative Assistant

Tennessee Technology Center at Jackson, Jackson, Tennessee

August 2007-October 2007

Pharmacy Technologies

Courses: Anatomy and Physiology

Medical Terminology

Pharmacology

Dyersburg State Community College, Dyersburg, Tennessee

August 2002-May 2003

Major: Psychology

Degree: N/A

Jackson State Community College, Jackson, Tennessee

August 2000-June 2001

Major: Psychology

Degree: N/A

EXPERIENCE

Office Coordinator, The Pictsweet Company, Bells, Tennessee: July 2010-

August 2010

* Scheduled employees using Kronos.

* Answered employee/business calls.

* Managed employee supplies.

* Created production and miscellaneous reports.

* Assisted employees and supervisors with daily miscellaneous office

tasks.

* Created and posted department schedules daily.

Customer Service, Alamo Flower Shop, Alamo, Tennessee: October 2000-July

2010

* Answered customer/business calls.

* Processed customer credit card payments.

* Filed and billed customer accounts.

* Greeted visitors at the front desk.

* Handled cash.

* Maintained and ordered daily supplies.

* Filled customer orders.

* Trained seasonal staff.

Customer Service/Support Team, Macy*s, Jackson, Tennessee: November 2006-

June 2007

* Operated cash register.

* Answered department phone inquiries.

* Assisted and greeted customers.

* Maintained an area/department daily.

* Opened store credit accounts and accepted credit payments.

* Maintained inventory control guidelines.

* Executed merchandise placement on floor and in stock.

* Set up and took down sales/promotions.

* Organized store inventory.

PERSONAL

. 8 years of telephone/front desk experience.

. 10 years of customer service experience.

. 15 years of computer experience.

. 14 years of internet experience: researching, e-mailing, web-

publishing, and social networking.

ACHIEVEMENT

ACT National Career Readiness Certificate

Level: GOLD

Certificate # T5WF0XS0K9NJ

GOLD National Career Readiness Certificate -Applied Mathematics, Locating

Information, and Reading for Information. This credential is registered

with ACT in the National Career Readiness Certificate database and may be

verified at http://www.act.org/certificate/verify.html.

Contact this candidate