F. Carmen French

**** **** ****** 423-***-**** or 706-***-****

Phenix City, AL 36867 abj1zu@r.postjobfree.com

You are looking for the go-getter and the person who knows how to get any

job done - look no further!

Over 15 years of experience and know-how in the communication and

management fields.

I am the person you need to help your business succeed.

EXCELLENT SKILL SET

. Extremely organized, efficient and productive.

. Responsible, dependable and reliable.

. Strive for excellence for my team and myself.

. Excellent troubleshooter and problem solver.

. Fluent with Macintosh and PC based programs.

. Strong and effective communication skills.

. All Microsoft Programs

. All Adobe Design Programs

. MicroMedia FreeHand

. E-Pro - online ordering system

. Kronos - scheduling and time management

. Extensive of knowledge of pre-press production

Professional Experience

E.L. Hamm & Associates

Visual Information Center, Fort Benning, GA

Work Order Manager 2009-2010

. Provided customers with price estimates and delivery times on multiple

projects.

. Provided customers with detailed invoices for billing and collection

of funds.

. Determined product cost based on actual cost by using square foot

usage, linear foot usage or per piece usage.

. Determined labor cost based on projected and actual labor.

. Maintained credit card terminal including daily and monthly batch

reports.

. Maintained online ordering system the Visual Information Department.

. Trained co-workers and Soldiers on the usage of the V.I.O.S. ordering

system.

. Provided detailed accounting of products sold during the quarter for

three departments.

. Provided scheduling for all DA Photos, Command Photos and on-location

photography shoots.

FedEx Office (formerly FedEx Kinko's)

Chattanooga, TN & Columbus, GA

Lead Project Coordinator 2004-2009

Subject Matter Expert (SME) 2003-2009

Center Shipping Specialist 2003-2004

Document Creation Specialist 2000-2003

. Helped to create and maintain high standards of quality production.

. Provide quality customer service including anticipating customer

needs, suggestive selling and problem solving.

. Responsible for giving customers the correct turn time for orders as

well as correct pricing.

. Educated customers on the benefits of digital printing technology.

. Trained and tracked online training for 15 team members in both full-

service and express areas.

. Provided leadership to team members during training and during their

tenure with FedEx Office.

. Motivated and help developed team members including former Center

Manager and Assistant Manager's.

. Performed manager functions and daily closeout procedures on point of

sale system.

. Assisted customers by determining appropriate shipping methods,

service types and rates.

. Maintained inventory for both copying and shipping supplies to ensure

products were purchased within budget.

Accomplishments

. Member of President's Club in 2003, 2007 and 2008.

. Received Purple Promise Award for Outstanding Customer Service in

2004, 2005, 2006, 2007, 2008.

. Received many positive customer comments about the quality of

service provided over the nine-year period.

. Received the Silver Cup Award for Outstanding Team Member in 2009.

Creative Communications

Cleveland, TN

Owner/Designer 1997-2000

. Responsible for all creative design.

. Responsible for selling design projects.

. Responsible for collaborating with printers for final printed

materials for clients.

Responsible for all billing and collections.

Quantum Design & Graphics

Cleveland, TN

Assistant Manager/Designer 1996-1997

. Customer service for retail and corporate clients.

. Designed all printed materials.

. Maintenance of all computers and printers.

. Scheduled both full and part-time employees.

. Created par level system for supply ordering.

. Responsible for all clients invoicing.

Kinko's

Hixson, TN & Chattanooga, TN

Coordinator of Computer Services / Graphic Designer 1994-1996

. Designed and ordered printed materials.

. Maintenance of all computers and printers.

. Trained new co-workers on policies and procedures.

. Ordered supplies for computer services and custom printing

departments.

AdDirections

Chattanooga, TN & Atlanta, GA

Graphic Designer / Office Manager 1993-1994

. Designed yellow pages advertisements for businesses in Southeast U.S.

. Managed office of AdDirections.

Journal Publishing

Chattanooga, TN

Editor / Art Director 1987-1993

. Edited, wrote and designed two newspapers.

. Trained sales staff on advertisement cost, size, layout and design.

. Supervised six college interns.

Merastar Insurance Company

Chattanooga, TN

Newsletter Designer / Writer 1992

. Researched the insurance industry to provide information for company

newsletter.

. Wrote, designed and edited the newsletter.

Coker Tire, Inc.

Chattanooga, TN

Assistant to Advertising Manager 1992

. Designed advertisements for tire magazines.

. Provided color proofs for company catalog.

EDUCATION

University of Tennessee at Chattanooga 1989-1993

Bachelors of Arts Degree - Communications & Sociology

Graduation Date: May 3, 1993

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