Emily S. Riener

907-***-****

abj1z8@r.postjobfree.com

CUSTOMER SERVICE/TRAINING/BANKING PROFESSIONAL

Profile More than 14 years training, motivating and supervising

customer service and cash handling employees.

Recognized strengths in account maintenance,

problem-solving and trouble-shooting, staff support, and

planning/implementing proactive procedures and systems

to avoid future problems.

Excellent working knowledge of PC's: Microsoft Excel,

Word, PowerPoint.

Filing, answering phones, copying, scanning, word

processing, taking notes, troubleshooting and correction

of minor office machine repairs.

Ability to type 50+ WPM and ten key by touch

Can handle multi-line phone system

Conduct audits, reconciliation and variance reports

Recognize areas of needed improvement, complete tasks to

update procedures, forms, manuals to current and

regulatory standards

Conduct interviews, reviews, and coaching sessions to

build and maintain a flourishing team

Synopsis of A team player, acknowledged as 2006 "Employee of the

Achievements Year"

Increased employment retention through effective

interviewing, training, and supervisory techniques

Rewrote, trained, and maintained 800 pages manual for

Operations Department

Single-handedly created and maintained centralized

document system to increase correct form usage and

reduce locating time for 100+ documents utilizing

hyperlinks.

Proactive planning and follow-up led to notable increase

in follow-through and morale in departments.

Utilized employee recognition program and team building

simulations to increase morale and cooperation in

departments

Created teller training program from scratch to include:

cash handling, customer service, banking regulations,

computer usage, etc. for 30+ banking staff.

Employment Denali State Bank, Fairbanks, AK 6/2006 -

6/2010

Training Specialist and Teller Supervisor

Trained banking staff so they could

perform independently upon arriving at

their home branch.

Supervised branch to ensure efficient and

courteous service for both internal and

external customers

Supported sales reps in opening new

accounts and upgrading existing service.

Ensured quick and effective solutions to

customer challenges.

Maintained and constantly sought new ways

to improve customer service.

Maintained security of branch through dual

control and other safe-keeping procedures

Alert for situations pointing to possible

fraud/losses

Ensured staff followed applicable banking

regulations

Employment (cont.) Alaska USA, North Pole, AK 3/2006-6/2006

Assisted members with transaction

requests.

Opened accounts, assisted with loan

applications and closings,

Performed supervisory duties such as:

training, audits, assisted with difficult

member questions, etc.

First National Bank Omaha, Omaha, NE 6/1996 -

6/2006

Teller Manager/2 locations

Managed two teller lines at two different

branches

Experience maintaining and coaching

referral process

Education University of Alaska Fairbanks, Fairbanks, 2006-2010

AK 1994-2006

Metropolitan Community College, Omaha, NE 1993-1994

University of Nebraska Omaha, Omaha, NE

Non-Profit Experience Lady Lions Club, Fairbanks, AK 2006-2010

Founding member and treasurer for Lady

Lions Club

Raised awareness and supported women and

children in need

References Furnished Upon Request

Copyright 1997 by the McGraw-Hill Companies, Inc.

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