Quality Assurance Insurance

( Kimberly Graber(

( *** Par View Drive, Pataskala, Ohio 43062 ( 614-***-****

( abj1yl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

> Over four years of experience in clerical field.

> Highly trainable, fast learner. Willing to undertake new and exciting

challenges.

> Contagious charisma paired with ability to work well with verifying

personality types.

> Team Player; quickly and easily establish professional rapport with

coworkers.

> Capable and experienced in customer relations, order entry and problem

resolution

> Work effectively under pressure and demonstrate flexibility to meet

deadlines.

> Superior trouble shooting, problem solving and conflict resolutions

skills, with exceptional focus and follow-through abilities.

> Accurate, dependable and dedicated to doing the best possible job.

> Commitment to excellence is exemplified in client servicing expertise

resulting in only highest levels of customer satisfaction.

> Excellent communication, interpersonal and presentation skills.

PROFESSIONAL EXPERIENCE

Cass Information Systems

Westerville, Ohio

Cass Information Systems is a provider of transportation, utility and

telecom expense management and related business intelligence services. They

disburse $27 billion annually on behalf of their clients.

Data Entry Operator

Current

Responsible for reading, comprehending, and retaining instructions to key

data from customer documents and bills. Key 11,000 KSPH with excellent 10-

key skills. Production oriented environment.

Liberty Mutual Insurance New Albany,

Ohio

Liberty Mutual is the 5th largest P&C insurance company in the United

States and they have earned an A.M. "Best Company 'A' (Excellent) rating.

Insurance Assistant July 2007-

May 2009

Responsible for taking clients' information from insurance agent and

rating the information for underwriter. Processed driving records and

entered information for employers/workers compensation.

. Arranged and prepared data for underwriters.

. Prepared reports as needed and on weekly basis.

. Managed files up to date.

. Developed new prospects and renewals in computer system.

. Searched and find reports needed for decisions by underwriters.

. Rated worker's compensation insurance for new business.

. Covered switchboard for operator as needed and answered phone for

department

. Processed mail on rotating basis.

Abercrombie & Fitch New Albany,

Ohio

Abercrombie & Fitch makes and sells casual apparel, personal care and other

accessories for men, women and kids

Quality Assurance Coordinator

April 2005-July 2007

Responsible for reviewing work of inspectors, notifying vendors of order

failures, and tracking all work progress. Served as Liaison between Home

Office and Quality Assurance Department.

EDUCATION

Columbus State College- Degree in Progress

Current

Esthetics Certificate

Conservatory of Cosmetology

October 2005

Northridge High School

May 2003

COMPUTER SKILLS

Microsoft Office (Word, Excel, and Outlook)

Liberator (Rating Software)

Insurance Writer (Rating Software)

Lotus Notes (E-mail)

Web PDM (Measurement System)

ACSS (Billing System)

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