Customer Service Administrative Assistant
Resume:
Linda C. Monroe
Pittsburgh, PA 15224
************@*****.***
Career Objective: Flight Attendant
I am a dedicated team player that thrives in a customer oriented; fast
paced environment and I possess excellent communication skills. These
attributes in addition to my ability to provide superior, professional
customer service, would allow me to perform as an exceptional
representative in the position of Flight Attendant for Jet Blue Airlines I
am familiar with the company requirements and am willing to relocate.
Work History
2009-present Surgical Breast Diseases, West Penn Hospital, Pittsburgh PA
Title: Administrative Assistant
. Provide integral administrative support to physicians and staff,
assist in providing personalized patient services and oversee daily
office operations of specialty surgical office.
. Ensure professional and compassionate interaction with patients and
families throughout treatment.
. Earn client satisfaction and maintain office efficiency by building
rapport, problem solving, active listening and assimilating and
resolving expectations and needs.
2007-2009 Associated Surgeons of West Penn Hospital, Pittsburgh PA
Title: Surgical Scheduler
. Assisted clients with scheduling of surgeries, maintained expert
knowledge of medical terminology and procedures and resolved patient
issues and concerns with customer focused solutions.
. Ability to handle multiple projects simultaneously in a detailed
structured environment and interact professionally with a diverse
client base.
2003-2007 The West Penn Hospital School Of Nursing, Pittsburgh PA
Title: Receptionist
. Greeted and assisted students and visitors and performed general
administrative and clerical duties as first point of contact for
university nursing department.
. Ensured adherence to policy and procedure and utilized superior
interpersonal skills to exceed established performance goals.
. Resolved challenging situations with poise and diplomacy and worked as
a team to provide leadership, service and information.
1997-2003 The West Penn Hospital, Pittsburgh PA
Title: Unit Clerk
. Responsible for scheduling appointments, managing documentation,
performing accurate patient record keeping and retrieval and handling
and directing incoming callers, patients and visitors in ambulatory
surgery center.
. Utilized highly developed organizational skills and communicative
abilities to maintain a diverse and inclusive work place and maintain
client safety and satisfaction.
Education
Community College of Allegheny County, Pittsburgh, PA
. General Studies
Ursuline Academy High School, Pittsburgh, PA
. Graduate
Professional Training
. Medical Terminology Course/Word Computer Course (both credited)
. Unit Clerk Training, Presbyterian Hospital, PA
. John Robert Powers Career School/Duff Business Institute
Other Skills
. Exceptional self-motivation and leadership skills with commitment to
teamwork
. Articulate and dynamic communicator
. Resourceful, dependable and dedicated to premium customer service
. Superior work ethic
References available upon request
Contact this candidate