Peter Wollert

**** ******* ****** * *** in the Hi lls, I L 60156

abj1ws@r.postjobfree.com H 847-***-**** C 847-***-****

Qualifications P rofile

H ighly skilled and safety conscious Service Technician with technical insight and

experience in managing and prioritizing large installations and service work orders

to meet the needs of the customer.

Service & Repai r: A dept at t roubleshooting, repairing and maintaining

electrical, mechanical and all related components on sheet fed sprayers,

conventional and UV dryers.

Equipment I nstallation: E xpertise in reading schematics and leading

i nstallation of sprayers, dryers and PLC’s as well and mechanical/electrical controls.

Comprehensive knowledge of welding, use of voltage/amp meter and operation of

forklift. Able lift to lift 85lbs.

Customer Service: Outstanding commitment to quality and service; adept at

communicating with vendors, co-workers, and customers to deliver excellent service,

p rovide work order updates and answer questions.

Administration: E xcellent organization skills with the ability to manage

m ultiple time sensitive work orders. Accurately document all completed jobs to

ensure proper billing. Continuously maintain compliance with all safety rules,

policies, and procedures.

Experience

Eltosch America Inc. M t. Prospect, I L 9/22/09-

9/24/10

Service Coordinator

Responsible for all aspects of technical support by phone, scheduling of service calls

and coordination of service technicians schedules. Prepared quotes for warranty

parts, installation and service work. Performed monthly inventory count, warranty

part returns, t racking inventory for ordering of stock. Responsible for shipping of

parts to customers across the United States. Worked with German parent

company’s technical managers to provide quality customer service. Performed daily

customer follow-up and parts sales as necessary.

G rafix, LP. Burr Ridge, I L 6/1/05-7/14/09

Service Technician

Traveling service technician of auxiliary equipment for sheet fed presses.

Responsible for complete installation and service of customers in North America,

Canada and Mexico. Knowledgeable in reading installation drawings and electrical

schematics. Responsible for complete installation of sprayers both conventional and

U V dryers, powder recovery and water cooling equipment. Performed all related

mechanical and electrical work.

• Performed inside service and routinely ordered, shipped and received parts

v ia UPS and Fed Ex.

• Routinely worked overtime, weekends and t raveled same day to customers in

other states to ensure complete customer satisfaction.

• Used computerized purchase order system and have working knowledge of

M icrosoft word, internet and credit card machine.

Grafix N.A. Burr Ridge, I L 3/18/96 –

6/1/05

Service Technician

Service Technician that t raveled across North America, Canada and Mexico.

Responsible for installation, service and t raining of installed/serviced equipment.

T his included all mechanical/electrical dryers and sprayers on O.E.M. equipment.

Verified with O.E.M. and customers for equipment and cabinet placement, outside

electronics and HVAC. Responsible for keeping customer installation and

equipment start up on schedule to meet deadlines.

• Knowledgeable in the use of hand tools, multi-meter and amp meter.

• Working knowledge and understanding of water cooling, i.e. heat exchanger,

and measuring and installation of water cooling, PVC and related piping.

• Ability to read schematics and mechanical drawings.

S tan’s Office Machines Woodstock, I L 5/1/94

– 3/2/96

Copy Repair Technician

Copy machine repair technician responsible for t roubleshooting and repairing

customer office equipment in a timely manner. Responsible for keeping up to date

i nventory of parts on had to perform t imely customer service. Traveled locally

servicing all daily scheduled customers as per schedule. Delivered, installed and set

u p of newly purchased equipment.

• Learned the use of multi-meter and amp meter.

• Delivered outstanding customer service for core customers.

• Maintained professional customer relationships, communicating complex

i nformation on the operation of newly installed and existing equipment.

References

Available upon request.

Contact this candidate