Customer Service Sales Representative

SAUIMOANA ALI'ITASI TUFOSA COLLINS

**** ******** ***, ***#*** * West Valley City, Utah 84120* 801-***-*****

***************@*******.***

SUMMARY

An honest and reliable Customer Service Professional that maintains

punctuality in

professional life that have undergone various situations and also have the

ability

of knowing how to work in different circumstances. My extensive experience

will be further developed and utilized in any situations.

EXPERIENCE

VANGENT/ US CENSUS BUREAU, Sandy, Utah

SQA Monitor, February 2010 - July 2010

Provided service to concerned citizens regarding the 2010 census project

that was answering any questions they needed. Performed focused call

monitoring, without bias, and provided constructive feedbacks within the

evaluation assessments for use by supervisors when coaching their agents.

Give evaluations on any recorded conversations between an agent and the

callers using the automated call monitoring solution. Responsible for any

actions or any disputes taken upon an agent while conducting a quality

standard operating procedure. Make sure that I meet and exceed the daily

requirement of evaluations per day. Understood the need of being a team

player in order to have completed the project on schedule time, Equal

Employment Opportunity.

SALT LAKE COMMUNITY COLLEGE, Sandy, Utah

Receptionist, June 2009- December 2009

Answered incoming calls and leaving messages behind also greeted visitor

coming to the college. Set appointment dates also set dinner and lunch

dates for the Dean her Administrative and their guest coming out of state

or visiting. Maintaining forms to be kept confidential or to be filed away

for records, also assembled binders for certain projects in the works or

needing to be completed, handling packages and mailings coming in for the

Dean or her Administration, maintaining mileage reimbursement forms and

bank account statements and reimbursements forms. Did projects like:

Mayor's list, Dean of School of Arts Project, Dean's meeting agenda,

faculty Meeting Agenda's for both the meetings. Did the list for all the

Staff and their titles at the Salt Lake Community College. Used outlook,

excel, micro-office, micro-soft word both 2003-2007, did data entry and did

research on internet for the major's list and much more.

DELL, Salt Lake City, Utah

Sales Representative, September 2008- May 2009

Sales expert for the Dell project marketing. Took inbound calls and trouble-

shooting any form of mistakes customers makes on their accounts. Well

patient within customers that are unprofessional escalated any situation to

the correct departments.

COTTONWOOD TREATMENT CENTER, West Valley City, Utah

Mental Heal Assistant, February 2007- August 2008

Able to assist and supervised any clients while in a treatment facility

center. Helped clients through their mental issues and by bass any

complications with any treatment process. Assisted client with group for

any emotional, mental, physical issues they needed. Also was trained on

restraining clients if they become a harmful to themselves or others around

them.

EDS, Salt Lake City, (Kelly Services) Utah

Customer Service Representative, June 2006- January 2007

Did customer service taking inbound calls for the proactiv solutions

project. Also while working at EDS I did a second project during Christmas

bits and pieces. I took orders for the bits and pieces and also processed

payments over the phone. Also did data entry when everyone went home for

the day did it for extra hours. For proactiv I helped with making payment

transactions and selling new products, reordering, and troubleshooting. I

also had to deal with complaints about the products explained the

procedures for using the products and also had to help with product

knowledge.

PRAXAIR HEALTHCARE SERVICES, (Kelly Services) Murray, Utah

Collections Secondary Billing, January 2006- May 2006

Provided customer service as well as conducting collections for the

secondary billing department. Expert in filing, alphabetize, and billing,

coping, faxing, and much more.

VERIZON WIRELESS, West Valley City, Utah

Customer Service, March 2005- December 2005

Took inbound calls from customers wanting to get service or make new

service. Also dealt with billing issues, signal information,

troubleshooting, and much more.

CORNELL CORRECTIONS, Salt Lake City, Utah

Tech I, May 2004-August 2005

Cornell Corrections is a lockdown faculty like a juvenile hall. I monitor

residents while in a lockdown situation. Assisted people with physical

exercise have groups for life skills, also maintain good behavior. Also did

restraint holds and positive control to help maintain the attitudes of the

residents.

ADDITIONAL EXPERIENCE

DELTA AIRLINES, Salt Lake City, Utah

Ramp Agent, September 2003- April 2004

Assisted on loading/unloading luggages from the planes and also flagging in

the planes arriving and departing.

TELEPERFORMANCE USA, West Valley City, Utah

Sales Representative, September 2003- April 2004

Sales for the Sprint PCS project, adding new service to accounts, opening

new services and adding a phone, billing questions, service questions and

also troubleshooting, and taking orders for new accessories.

EDUCATION

Kearns High School 2003

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PERSONAL

Loves to eat read and sing

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