Customer Service Manager

Robert Van Ness

**** ******* ****. ***-***-

**81

Norfolk, VA 23505

abj1va@r.postjobfree.com

Objective: Obtain a position that would utilize my strengths to

benefit my employer.

Professional Summary: I have held positions in the Hospitality,

Customer Service, and Education Industries. I brought to each of the

positions a high standard of excellence and unity. My strongest

qualities for a business are attention to detail, perseverance,

research, and documentation.

Relevant Job Experience

Eden Pellets:

3/2009 to Present

At present, I serve as the Office Manager of a "green" energy

manufacturing company. I have set up an extensive working file system

which includes more than sixty vendors. I have been involved with

start up as well as transition from building a multimillion dollar

pellet mill to selling product. This has involved extensive

researching, records keeping, information transferring, and demanding

communication. I have created sales documents, processed credit

applications, guarded sensitive information, and purchased intricate

equipment and machinery. My duties require me to have a high level of

exacting communication and attention to detail. Also, I perform

bookkeeping for employee payroll as well as all purchasing

expenditures for the business. During construction, I created an

extensive working list from which the plant was created. This list

detailed all information both electrically and mechanically for

million dollar machinery. This company also has a sister company,

Swift Horse Bedding, and I have been involved with the creating many

of the sales documents being used for sales. I have been most involved

with setting up contracts with many companies throughout the region as

well as throughout the nation and overseas.

Best Buy: 8/2009 to

2/2010

At Best Buy I was employed in the Product Process department. I was

incorporated into a team responsible for documenting, counting, and

updated each product sold within the store. To complete such a job

required using electronic scanning units and a knowledge of the

company database system on a daily basis. Other responsibilities

included loss prevention and merchandise sales.

National Gold Buyers:

3/2009 to 4/2009

I was a Gold Preprocessor for this company until its closing. My

responsibilities included daily records keeping, data entry, postal

liaison, courier, and communication. I worked with creating Excel

spreadsheets to record each day's Gold processing information and

continuously updated those records to match current status. I created

PDF files to document bills and customer related issues. I documented

Gold lots by entering extensive information and taking pictures of

each lot. Each lot would then be delivered to a Logistics company for

further evaluation. I would communicate all information to each person

necessary in the company.

North Love Christian School:

8/2004 to 3/2009

I was the School's History Department Chairperson and High School

History Teacher. I created the School's History Philosophy, Scope and

Sequence, and Academic Standards. Each individual responsibility

required thorough communication to staff, faculty, and parents. All

communication would be documented in detailed fashion. Thorough

student records were kept both online and in hard copy format. I was

also responsible to create daily and yearly lesson plans for each

class taught. This information would be updated as necessary.

Clock Tower Resort:

6/2004 to 8/2004

I served as a Front Desk Clerk in Rockford, Illinois' oldest and

largest Resort. I was responsible for daily Customer Information,

Services, Reservations, Check-in/Check-out, and money handling. I

assisted the Front Office Manager with performing daily records checks

to maintain consistent performance throughout the Resort.

Campus House at Pensacola Christian College:

8/2002 to 5/2004

I was the College Hotel's Assistant Manager. This position required a

high level of Customer Service as well as attention to detail. My

duties were extensive, but the main responsibility was to

administratively assist the Manager run the Hotel. I performed this

main function by scheduling employee work hours for each worker on a

week to week basis; performing a daily night audit; report and correct

accounting issues; create, update, and maintain reservation records;

communicate between administration and employees; coordinate

housekeeping schedules, answer emergencies, and train new employees.

Additional Qualifications:

. Knowledge of Microsoft Office Programs

. High Communication experience, both written and oral

. Extensive phone experience

. High Level of Customer Service

. Superb Research and Documentation capability

Contact this candidate