Assistant System Administrator

DEBRA K. AISENBREY

. **** Secret Way Drive . Roscoe, Illinois 61073 . 815-***-**** .

******@*******.***

Profile

Business professional committed to promoting good work ethics and

establishing high standards of excellence in service and performance. A

focused, dedicated individual who holds high personal standards and is well

respected by her peers. Flexible and versatile with an ability to maintain

a sense of humor under pressure. Exhibits well developed organizational

skills with focus on time management and accuracy. A self-starter who

excels at ensuring that outcomes are attained in a positive manner.

Professional Experience

Client Service

. Assisted clients via phone and email for online account access. Set

up user profiles and statement alerts. Created user guide for web

based product.

. Processed trust statements monthly. Maintained 95+% on time statement

delivery.

. Balanced client statements and internal accounts.

. Designed reports to verify spelling accuracy for all statement

transactions, recurring payments and securities.

Information System

. Created ad hoc and scheduled reports from the Trust Accounting system

for peers, management and auditors.

. Maintained customer account and user information as needed.

. Reviewed system enhancements, designed appropriate user guides and led

trust system training sessions.

. Completed mail merge documents utilizing Microsoft Access, Excel and

Word.

System Administration

. Maintained appropriate user documentation for assigned systems as

required for audits. Met with examiners and received consistently

satisfactory reviews.

. Led conversion to new check printing solution. Reduced hand written

requests and audit requirements.

. Reduced paper statements by 25% and statement production hours by 35%.

Work History

AMCORE Bank, N.A. - Rockford, Illinois

Trust System Administrator & Officer

Assistant System Administrator

Trust Operations Accounting Assistant

Education

BS - Business Administration

University of Wisconsin - Stevens Point

Proficiencies

. Microsoft Word, Excel, PowerPoint and Outlook

. Basic proficiency in Microsoft Access

Activities

Stone Creek School volunteer (2006-current)

. Room parent, roller-skating, book fair, fun fair, vision/hearing

screening and general office requests

Beth Eden United Methodist Church (2003-current)

. Staff Parish Committee Secretary- 2010

. Church Council Secretary - 2006-2008

Stateline Youth Athletics Girls Softball (2008-current)

. Assistant Coach/Coach

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