Project Manager Customer Service

Sanja, Nikolic

E-mail: abj1tp@r.postjobfree.com

Objective

Dedicated and proactive professional with strong leadership skills and ability to work in a team environment

seeking a full time employment within an environment that would allow me to grow professionally.

SUMMARY OF QUALIFICATIONS

• Organized and detail-oriented; knack for understanding procedures and logistics

• Able to communicate with customers in a firm and strict yet fair manner

• Reputation for honesty, integrity, and loyalty

• Outstanding communication, effective building and team leadership, analytical judgment, customer focus, open minded,

hard working individual

• Support project manager including, preparation of documents, and follow-up on t imelines and

deliverables

• Able to sit and work at a computer keyboard for extended periods of time.

• Able to perform general office administrative activities: copying, filing, delivering and using the

telephone

• Regular and on-t ime attendance

• Ability to learn new procedures and implement accordingly

EMPLOYMENT HISTORY

Rasmussen College 2010 – Present

Recruiting Representative

- Solely handle company’s employee referral program

- Contact, set up appointments and screen all applicants including full time faculty members

- Maintain all referral information in the Referral Tracking System

- Follow proper procedures for declining candidates that do not match the position qualifications as

well a proper procedure for forwarding qualified candidates to Corporate Recruiters

- Interface with outside vendors regarding submission of all background checks

- Responsible for submitting, tracking and printing employee’s background checks

- Ability to enter and process all job requisitions into PCR

- Ability to generate offer letters and gather all needed forms to initiate new hire process and get it to

the candidate in a timely manner

Loews Hotels at Universal Orlando 2002 – 2010

Star Service Dispatcher/Supervisor

- Knowledge of principles and processes for providing customer and personnel services. This includes

customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

- Act as a listening post for guests' compliments and complaints.

- Provide the primary level of guest assistance throughout the venue.

- Required to have a thorough knowledge of building policies and procedures

- First point of contact for employees

- Document workflow and work procedures

Agnes Transport Inc. 2007- 2008

Assistant Manager

- Set up personnel files for employees and maintained all records

- Compose and distribute routine wri t ten correspondence from Agnes Transport Inc.

- Provide clerical and administrative support to the company.

- Collect, sort and distribute incoming correspondence, including resumes

- Organize and maintain electronic and paper files

- Attend project meetings and prepare meeting minutes and action i tems.

- Process payroll and maintain payroll information as required

- Prepare and maintain related payroll records and reports.

- Research and resolve problems, perform schedule activities, and liaison with service

p roviders.

- Document workflow and work procedures and conduct appropriate audits to ensure data

i ntegrity

- Prepare and accurately process all employee’ actions accordingly

- Work under the direct supervision of the general manager of Agnes Transport Inc

EDUCATION:

• MASTERS IN HUMAN RESOURCE MANAGMENT 2009 – Present

Troy University, Orlando FL

• BACHELORS IN BUSINESS ADMINISTRATION 2004 – 2007

University of Central Florida, Orlando FL

• ASSOCIATE IN BUSINESS ADMINISTRATION 2002 – 2004

Valencia Community College, Orlando FL

SKILLS

• Knowledge of the structure and content of the English language including the meaning and spelling of

words, rules of composition, and grammar

• Fluent in Bosnian fairly good in Spanish

• Proficient in Microsoft Word, Excel, Power Point and Outlook

• Can type up to 45 WPM

• Excellent customer service skills

• Giving full attention to what other people are saying, taking time to understand the points being made,

asking questions as appropriate, and not interrupting at inappropriate times.

ACHIEVEMENTS/LICENSES:

• Employee of the month 2008

• Employee of the quarter 2008

• Dean’s List at Valencia Community College 2003

References available upon request

Contact this candidate