Customer Service Manager
Resume:
LILIANA PIMENTEL
Salinas, CA 93905
HIGHLIGHTS OF QUALIFICATIONS
Bilingual/Biliterate (English/Spanish)
•
Excellent communication and customer service skills.
•
Computer literate: Microsoft Office (Word, Excel, Power Point), Windows XP &
•
7, Internet.
Work well under pressure.
•
Experience working with all types of people.
•
Able to work independently or as a team member.
•
Reliable, dependable, and energetic employee.
•
RELEVANT EXPERIENCE
PATIENT ATTENDANT/CAREGIVER:
Keep patient confidentiality. Maintain a neat, orderly, and safe working environment. Assist
patients with feeding, oral care, a.m. and h.s. care, shaving, combing hair, turning in bed, and
dressing. Perform complete and partial bed baths. Give and receive bed pan/urinal. Transfer
patients from bed to chair or commode. Intake and output. Make beds. Change briefs. Keep bed
in lowest position. Keep call bell within patient reach. Accommodate patient’s needs: sleep
patterns, adjust lights, reduce noise. Explain procedures prior to performing. Involve patients in
conversation. Use relaxation techniques as directed by staff. Follow R.N. requests. Light
housekeeping. Medication reminders. Assist in ambulation. Caregiver for children with
disabilities and elderly. Prepare and serve meals: stove top and oven.
VOLUNTEER WORK
Animal Care Monterey Bay Aquarium, SORAC 10/08-04/09
WORK HISTORY
Patient Attendant Maxim Healthcare, Monterey, CA 09/09-present
Veterinary Assistant Animal Hospital of Salinas, Salinas, CA 07/05-03/08
Manager Classic Cleaners, Del Rey Oaks, CA 05/04-07/05
CERTIFICATES
CPR course for Healthcare Providers, American Heart Association 08/09
Certified Nurse Assistant, American Red Cross 07/09
EDUCATION
Bachelor of Science, Biological Sciences, San Jose, CA 01/07-present
Associate of Arts, Administration of Justice, Salinas, CA 08/03-07/06
Career Strategies, Arbor Career Center, Salinas, CA 10/04
General Education Diploma, Salinas High School, Salinas, CA 08/00-06/03
Contact this candidate