Customer Service Project

William Fletcher Buck

**** ****** ****, *********, ** 27053

Phone: 336-***-****

Email: ********.****@*****.***

Skills

. Highly proficient in Microsoft Office Suite 2007

. Highly proficient in QuickBooks 2009

. Interpersonal communication and customer service skills

. Organized and motivated to succeed

. Ability to work effectively and efficiently as part of a team

. Quick to learn and apply new job-specific skills

. Ability to multitask and work in fast paced and high pressure

environments

Education

. Currently pursuing B.S.B.A. in Business Administration

High Point University, Evening Degree Program

Winston-Salem, North Carolina

. Associate in Applied Science, Business Administration (May 2010)

Forsyth Technical Community College

Winston-Salem, North Carolina

Program GPA: 3.5

Honors

. Graduated from Forsyth Technical Community College with Honors (2010)

. Forsyth Technical Community College Future Business Leader of the Year,

King Chamber of Commerce (2009)

. Forsyth Technical Community College President's Honors List (Fall 2008)

. Forsyth Technical Community College Dean's Honors List (Spring 2010)

Leadership

. Group leader of final project in General Psychology course (Spring 2009)

. Group leader of final project in Principles of Management course (Spring

2008)

Work Experience

. Lawn Care Maintenance Technician, Tarheel Lawn Care (Summer 2009, Summer

2006)

Worked directly with customers to determine their needs and prepare

estimates for specific landscaping projects. Prepared customized project

timetables to ensure projects were completed on time and under budget.

Prepared and helped manage invoices and bills. Occasionally supervised

other workers.

. Cook/Front Line Worker, Kentucky Fried Chicken (Fall 2007)

Responsible for following company procedures and policies to prepare

several different types of food. Responsible for maintaining product

quality and safety throughout the cooking process. Responsible for

assigned cash register. Had to balance cash drawer at end of shift. Had

to meet customer needs quickly and efficiently. Handled customer

complaints professionally and courteously. Had to notify managers of any

shortage in inventory.

Contact this candidate