Manager Customer Service

Chris Martin

**** ****** ******, *****, ** *****

**************@*****.*** Phone: 402-***-****

OBJECTIVE: Seeking employment including manager trainee opportunities.

SUMMARY OF QUALIFICATIONS:

Possess over 9 years professional experience varying from

instruction/training to retail sales. I have worked in inventory logistics

at an Information Technology Help Desk where multiple customer service

skills were utilized in an on-call need. Addressing sporadic and urgent

time service calls from co-workers within the office while adhering to a

set of regular job tasks such as maintaining company equipment and being

responsible for the daily library-like checking in and out of corporate

data-backup tapes at an off-site secured warehouse. Time management,

communicating service call work and tactful and thoughtful communication

with co-workers to set service appointments and to reassure assistance with

their technical service needs was accomplished on a daily routine. As an

instructor as well as in sales, I have worked with the general public and

various personality types with whom I used my negotiation skills to

accomplish tasks and meet deadlines.

EXPERIENCE:

Call Center Agent, CoSentry, Bellevue, NE

July 6, 2010 to Present

Completed assignments by answering incoming calls to process work order

repairs for 20 plus large companies that contract with CoSentry for

technician coordination and/or repairs. Entered data into database,

communicated and coordinated timelines while adhering to company procedures

for timely repair of computers, servers and other electronics such as

Automatic Teller Machines.

Property Manager, Martin Land and Cattle Company, Falls City, Nebraska

October 1, 2009 to March 01, 2010

Completed daily operations (farm chores), feeding live-stock and preparing

equipment for sale. Repaired and painted rental property. Have been

assisting my father sell off farm assets and real estate due to his

retirement and medical issue.

Computer Technician, Acceptance Insurance Company, Council Bluffs, Iowa

December 2005 to April 2009

Oversaw data backup on servers (MS Windows) and kept inventory of 1,000+

data back-up tapes for secure off-site storage. Worked the company's Help

Desk. While being on-call as well as having regular assigned duties,

completed assignments and troubleshot employee technical problems.

Office Attendant and Co-owner (self employed), Pixel Guard, Inc. Digital

Home Inventory Service, Omaha, Nebraska

November 2004 to December 2005

Created business plan and developed corporate structure (S-corporation),

for the start up of a creative new business that assisted customer's

document assets for insurance purposes. Organized office procedures,

marketed and communicated services.

Business Writer, InfoUSA, Papillion, Nebraska

April 2004 to October 2004

Did research and wrote brief and concise business synopsizes of companies

within InfoUSA's database "ID Exec." Entered names and contact information

of corporate officer's and proof-checked existing data. Met quota of

Business Descriptions set by my manager. Quickly and efficiently used word

processor to update corporate database. Worked in a production driven

setting. Extracted information in short phone interviews. Adhered to a set

of writing quality-assurance standards and procedures.

Substitute Teacher, Marysville Public School District, Marysville,

Washington

September 2002 to March 2004

Administered the lesson plans of the absent teacher. Provided encouragement

to students thus creating a positive learning environment. Created and

utilized a premade check-off sheet in MSWord to convey main points and

important information to the regular teacher. On a daily basis wrote a

report articulating and communicating: events, outcomes, concerns and

accomplishments.

EDUCATION: 2002 University of Nebraska at Omaha, Omaha, NE

Bachelor of Science in Social Sciences with a Minor in Geography

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