Customer Service Sales
Resume:
Tonya M. Scott
Toledo, Oh *****
abj1p9@r.postjobfree.com
Objective
Administrator/Residence Director Assisted Living
Education
Administrator-In-Training with Extendicare,
Arbors at Toledo, Toledo, Ohio July 2009-Janurary 2010 and Arbors at
Waterville, Waterville, Ohio January 2010-March 2010
Core of Knowledge- AIT Program January 2010-February 2010
Bachelors Degree in Management of Science
University of Phoenix-online, February 2009
Associates Degree in Applied Science-Respiratory Therapy,
University of Toledo, Toledo, Oh, May 2005
Experience
Assistant Administrator, Extendicare, Waterville, Oh,
August 2010-present.
Responsible for supporting the administrator on overall
management, profitability, operations and directions in
all aspects. Assist with census development, management
of AR & collections, NOI, providing quality resident
care, complying to state and federal regulations,
promoting positive employee relations. Assist with
strategic sales and marketing plans (monthly/quarterly).
Working closely with corporate team members on daily
conference calls as well as creating and implementing new
ways to market the facility to promote census growth.
Work closely with discharge planners from local are
hospitals, as well as nursing staff and physicians in
marketing and growing census. Being a visible supervisor
and working with residents, families, and staff. Being
involved in the maintenance of accurate and complete
trust records, census information, billing and resident
accounts receivable statements, wages paid to employees'
payroll and invoice processing for the nursing facility.
Social service Director, Extendicare, Oregon, Oh, May 2010-
August 2010.
Responsible for initiating and maintaining a
comprehensive social service program within the facility.
Being a core member of the IDT (interdisciplinary team).
Assist residents in achievement and maintenance of their
psychosocial functioning and independence to the maximum.
Handle resident and family concerns and assist the
resident and family in a respectful and non-judgmental
manner, encouraging independence and self-determination
whenever possible. Coordinate resident council and
arrange for family council. Maintain resident records per
federal and state regulations. Continue to build/bridge
on the community for resources and assist in the
facilitation of resident discharge planning. On going
working relations with DME'S and home health care agency.
Work closely with local are hospitals and discharge
planners with admissions to facility.
Admissions Coordinator, Extendicare, Oregon, Oh, March 2010-May 2010.
Worked Closely with Administrator and IDT members as well
as Discharge Planner at local and surrounding hospitals.
Received referrals and followed through with gathering
information and giving the appropriate information to
IDT, whether it be to run a common working file and or to
pre-cert. Accepted and escalated any denials. Kept
Inquiring log up to date as well as the bed board. Very
organized. Admitting and welcoming patients and loved
ones. Follow through with admission paperwork. Customer
Service.
Administrator-In-Training, Extendicare, Toledo and
Waterville Oh, 2009-2010.
Worked under the direction of the administrator in
learning all aspects of an administrator position...overall
facility management, profitability, operations, and
direction in all aspects, census development, managements
of accounts receivable and collections, maximization of
Net Operating Income, resident care, state and federal
survey compliance, positive, employee relations, and
effective business plan and implementation. Learn to be
responsive to facility and community. Learn all IDT
member roles and work closely with each member.
Respiratory Therapist, Toledo Hospital, Toledo, Oh, 2005-
2006.
Worked as a respiratory student and as Licensed Certified
Respiratory Therapists (CRT). Worked with members as a
group and alone. Receiving of equipment, setting up and
removing of equipment. Patient care and customer service.
Respiratory Therapist, Extendicare- Arbors at Sylvania,
Sylvania, Oh, 2004-2006.
Worked as a respiratory student and as Licensed Certified
Respiratory Therapists (CRT). Worked with members as a
group and alone. Receiving of equipment, setting up and
removing of equipment. Patient care and customer service.
Respiratory Therapist, Extendicare- Arbors at Toledo,
Toledo, Oh, 2004-2008.
Worked as a respiratory student and as a Licensed
Certified Respiratory Therapists (CRT). Worked
with members as a group and as an individual. Night shift
supervisor. Shipping and receiving of equipment, setting
up and removing of equipment. Patient care and customer
service.
Management- Office Manager for Sterling Inc., Toledo, Oh
2003-2005.
Responsibilities of an Office Manager; shipping and receiving of
merchandise, computer experience, payroll, money handling, and
customer service.
Sales- Sales associate for Sterling Inc., Toledo, Oh
2000-2003.
Responsible for sales; meeting daily and monthly sales
goals. Supporting other sales associates and be ready for
any turnovers and completing the sale. Knowing how to
initiate a sale and how end a sale. Ask for the sale.
Professional Profile
Highly organized and dedicated, with a positive and
uplifting attitude;
Able to handle multiple assignments under pressure and
meeting deadlines within a timely manner;
Have excellent written, oral, and interpersonal
communicational skills;
Have an excellent customer service;
Thrive on meeting deadline and making a workplace
successful and yet remain enjoyable.
Related Coursework
Medical terminology, Ethics, Medical Ethics, Statistics, Management
courses, and Communications.
Computer Skills
Microsoft Office; Word, Excel, PowerPoint
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