Human Resources Customer Service

Deborah A. Meyer

#* ********** **. *'Fallon, MO 63368 314-***-**** (Cell)

636-***-**** (Home) abj1nu@r.postjobfree.com

Professional Summary

Results-oriented professional with outstanding communication and

interpersonal skills and 18+ years experience in employee relations,

recruitment/employee retention strategies, salary administration, training

and development, strategic planning, benefits management, budget

administration, payroll management, legal compliance and business

development. Strategic business partner with a proven track record in the

implementation of HR initiatives focused on streamlining operations,

increasing productivity and efficiencies and capturing cost savings.

Areas of Strength

Strategic Planning Profitability Improvement

Performance Enhancement Customer Relations

Team Leadership & Collaboration Organizational Leadership

Coaching & Facilitation Cost Control Programs

Professional Experience

. Iron Mountain, St. Louis, Missouri 1/08 to

Present

Territory - Human Resources Manager

World leader in information management services including records

management, data protection and recovery, information destruction, and

digital imaging services. HR Business Partner for Midwest territory

providing leadership guidance in the areas of employee and labor

relations, performance management, leadership development, compensation

administration, management on-boarding, exit interviews, exempt

recruiting, AAP planning and corporate program implementation.

Key Accomplishments:

> Successful implementation of various company initiatives relating to

union avoidance, labor relations training, leadership talent

assessment, pay for performance program, new attendance policy,

revised recruiting process, Dispute Resolution Program, and various

operational optimization programs for transportation and operations.

> Partnered with territory leadership on numerous business consolidation

needs (HR administration, Business Support Services, Customer Service,

market and territory consolidation). Conducted excess capacity

analysis utilizing objective assessment model when determining

positions that would be impacted.

> Facilitate employee discussion groups with VP identifying key areas of

focus for operational and employee engagement improvement. Develop

action plans with senior leadership for market specific needs from

which progress is measured by annual employee opinion survey.

> HR Business Partner with territory leadership on various employee

relation matters requiring field investigation on harassment, hostile

work environment and Standards of Conduct violations. No third party

claims have been filed while under my oversight as compared to

numerous filings in previous years.

> Develop and implement strategies with leadership associated with the

performance appraisal, career development and succession planning of

their staff.

. Kozeny & McCubbin, L.C., St. Louis, Missouri

11/05 to 1/08

Human Resources Manager / Director of Human Resources

A legal creditor's rights law firm with offices in St. Louis and Kansas

City. Successfully established new HR Department and developed overall

strategic direction for the firm, aligning HR and business strategies to

achieve overall business objectives. Strategic partner and integral member

of sr. management team in supporting explosive growth and development of

the workforce for multiple companies under the ownership of Kozeny &

McCubbin (3 separate businesses: title business, technology group and law

firm). Development and implementation of various human resources systems

including: recruiting and employee selection system, HR compliance audits,

HR strategy development, policies and procedures, design and implementation

of new compensation plan, redesign of benefits program, employee and labor

relations, performance management system, training and development

programs, succession planning and career development, employee value survey

administration and analysis, and organizational development.

Key Accomplishments:

> Implementation of various retention strategies resulting in

significant reduction of T/O stats: 2005 = 100%, 2006 = 37%, 2007 =

21%.

> Facilitated strategic planning needs of law firm and identified five

business priorities, supported by the development of action plans and

implementation schedule.

> Development of recruiting strategies to support 50%+ growth in law

firm and title business.

> Extensive time commitment to the coaching and development of staff

level employees and management team, improving communication channels

cross-functionally in organization.

> Design and delivery of various training programs, i.e. performance

management, supervisory skills, customer service, team building, and

conflict resolution.

> Selection and implementation of fully integrated HR solution for

payroll, HRIS, employee self-service, time and attendance, applicant

tracking and recruiting applications.

. Ambassador Envelope Co., St. Charles, Missouri 1/02 to

8/05

Vice President - Human Resources (Owner liquidated business)

Manufacturer/distributor of specialized envelope products with 180

employees in non-union environment and $20 million annual revenue. Member

of Executive Committee in establishing strategic business initiatives to

improve operational performance. Manage staff of four in the

administration of human resources policies/procedures with strong emphasis

on employee retention. Establishment or redesign of all human resource

programs and policies, including upgrade of payroll and timekeeping

systems.

Key accomplishments:

> Utilized Theory of Constraints and throughput accounting principles to

design productivity measurements, aligning human resource talent to

business needs with a focus on retaining competitive advantage in

market. Involved extensive organizational design planning and

matching "right employee with right position" utilizing various

performance assessment tools.

> Developed new sales strategies with new compensation structure and

performance goals aligned to business objectives. Delivered broad

range of training and coaching to sales team resulting in heightened

level of accountability. Involved in creation of business development

team and associated marketing research and sales materials for

presentation to prospective customer base.

> Assessed and redesigned existing benefit programs (health insurance,

retirement plans, ancillary benefits) to develop innovative plans that

match the needs of individuals within the parameters of budgetary

constraints; negotiate with benefit providers for most comprehensive,

cost-effective solutions. Designed comprehensive benefit plan that

offered more benefit options within budget guidelines of previous plan

offering.

> Developed and implemented various training programs for organization,

ranging from corporate culture, to performance

management/interpersonal skills/conflict resolution, to safety in the

workplace. Included design of various tools and resources for

management/employees to utilize training in their day-to-day

operation.

. School District of St. Charles - Business Resource Group

9/01 to 1/02

Project Manager - Human Resources Services (Position eliminated)

Consultant to small to medium size businesses offering full range of human

resources management services. This was a new program offered under the

Customized Training program through the State of Missouri and was

eliminated due to state budget cuts.

. Clear Channel Entertainment, Inc., St. Louis, Missouri

3/01 to 9/01

Director of Human Resources (Position eliminated: HR relocated to Texas

office)

Administration of human resources policies/procedures for five-state

Midwest region (4,000+ non-union employees, including seasonal workers).

Respond to management and employee questions on HR matters, provide

counseling to employees, and conduct investigations as needed to resolve

employee relations or legal issues.

. Growing Family, Inc. - St. Charles, Missouri

5/95 to 3/01

(Formerly HASCO International, Inc./First Foto)

Human Resources Manager (Located growth opportunity)

National manufacturer/distributor of newborn photography and marketing

services with 2,000+ employees in non-union environment. Responsible for

administration of human resources needs for St. Charles facility (450+

employees).

Key accomplishments:

> Determined manpower needs (IT, sales, warehouse, administrative,

management, production, call center); developed recruiting strategy;

designed recruiting toolkit for hiring managers; provided ongoing

training to management; coordinated college recruiting and internship

needs.

> Lead management team in development and design of self-directed work

teams in production business units, resulting in empowered team

members who focused on process improvement.

> Developed and implemented new broad banding compensation philosophy

for non-exempt production and call center staff, which improved

employee retention and raised candidate quality.

> Administered Employee Value Survey and partnered with management team

to develop action plans to support improvement opportunities.

Improvement of 2-3% points annually.

> Responsible for coordinating human resource related needs for Canadian

acquisition and performed due diligence for successful transitional

plan.

> Designed and implemented comprehensive New Employee Orientation

Program for new hires, improving new employee retention by 50%.

> Direct responsibility for employee relations, fostering cross-

functional win/win solutions by encouraging personal ownership and

involvement in resolving concerns.

> Prepared and monitored EEO and AAP programs for compliance.

Education

Lindenwood University, St. Charles, Missouri Degree: Bachelor

of Arts

Major: HR Management GPA: 4.0 - Graduated Summa

cum Laude

* Studies performed while working full-time

University of Missouri - St. Louis - Supervisory Certificate Program

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