Customer Service High School

Schawnee Gabriel abj1ns@r.postjobfree.com

***** ***** ***** *** ****- 407- 485-5197

Orlando, FL. 32829

Profile:

With over 20 years experience in Administrative and Customer Service duties

encompassing a wide range of fields including Medical, Dental and Financial

Systems. I am seeking to acquire a challenging position utilizing my

current expertise as well as engaging my managerial, communication and

organizational skills. I am driven to collaborate with other team members

to successfully achieve common goals. I would be an asset to any company

where such skills are essential

Employment:

June - 2007-2008 Lowe's Home Improvement Clermont, FL

Retail Associate

Responsibilities included:

. Greeted and responded to all customers in a courteous and friendly

manner.

. Ensured proper merchandise presentation.

. Operated cash register in accordance with policies and procedures.

. Maintain a clean work area at all times.

. Associate assisted in specialized areas of store including, Cash

Office, Front End and Customer service.

Nov 2003-2006 Dial America Marketing, Inc.

Orlando, FL

Telemarketing Representative

Responsibilities included:

. Provided high quality customer service by responding to high volume

telephone and/or email inquiries, requests and problems in a call

center environment.

. Researched and resolved problems and errors.

. Actively expanded existing customer relationships by cross selling

products and services or referring customers to appropriate sales

staff.

Oct 1995-1999 Ronald Fraser Health Center Bronx, NY

Dental Assistant

Responsibilities included:

. Prepared patients for dental treatments and obtained dental records.

. Assisted, prepared and setup trays for dental procedures for the

dentist.

. Sterilized and disinfected instruments and equipment

. Instructed patients in oral health care.

. Performed office duties such as scheduling and confirmed

appointments.

May 1991-1994 Ashley's Florist Bronx, NY

Assistant Manager

Responsibilities included:

. Assisted with daily operations of the business.

. Enhanced productivity through leadership abilities.

. Conducted clerical duties including supply requisitions.

. Coordinated customer orders.

. Compiled all receipts and maintained proper bookkeeping.

Aug 1989-1991 Piser's Furniture Store Bronx,

NY

Accountants Receivable Clerk

Responsibilities Included:

. Developed, revised and monitored procedures on dunning of delinquent

accounts.

. Forwarded all delinquent accounts to the legal department.

. Operated televideo esprit machine to gather credit reports.

. Managed all incoming and outgoing calls through multi-lined

switchboard.

. Executed all data entry duties.

Sept 198*-****-** B-J Health Center

Bronx, NY

Medical Records Clerk

Responsibilities Included:

. Assembled color coding system.

. Gathered and delivered active client charts.

. Facilitated and scheduled office appointments.

. Determined the need for follow-up medical visits.

Relevant Skills

Knowledge of computer software including: Microsoft Office Suite, Windows

XP, Computer Terminology, Report Writing, Data Entry, 10-Key, Inbound and

Outbound calling, Billing Systems, Medical Records Management.

Education

1983-1987 High School Diploma

South Bronx High School

Bronx, NY

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