Customer Service Manager
Resume:
Gayla Breland
Chicago, IL. *****
abj1nk@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Whole Food Market, Northbrook, IL.
Overnight Manager, 2007-2009
Perform tasks essential to the proper functioning of the department
including, keeping a simplified backroom ordering with simplification
practices in mind hiring & staffing, training & development, scheduling and
managing payroll. Delegating tasks to the team members and empowering them
to take on new challenges, being certain to provide timely feedback and
annual performance reviews that focus on their growth and professional
development. Leading employees by examples to complete tasks that include:
stocking, refilling and rotating items on shelves, walking aisles
unloading deliveries and breaking down skids ensuring resources are
utilized and tasks are completed within designated timeframes.
New Philadelphia, Chicago, IL.
Church Administrator/Secretary, 1999-2007
Completed contractual and administrative paperwork within define church
guidelines, and successfully multi-tasked various assignments from multiple
staffed personnel under pressure and short deadlines. Prepared monthly and
quarterly budgets and expense reports, transcribed Senior Pastor's letters,
memos and announcements as needed. Maintain both the Senior Pastor's and
church calendar as well as the weekly church bulletin. Arranged pre-
marital and marital counseling sessions, and occasionally assisted
pastor/staff luncheons as directed. Prearranged travel details for the
Senior Pastor's outside speaking engagements. Assisted the membership
coordinator and receptionist in providing clerical support for the
ministerial staff as needed, and oversaw the successful completion of the
national directory for all the churches within the regional diocese.
TCF Bank, Willow brook, IL.
Loss Prevention Coordinator, 2004-2005
Analyzed accounts which frequently appear on the risk filter report.
Provided telephone technical support to branch staff employees and customer
service representatives. Verified funds availibity for personal checks,
business checking. Routinely, entered general ledger transactions for
account balancing. Processed daily logs for incoming and outgoing checks
and removed bank holds from customer's accounts. Other obligations
included; investing fraud claims; issuing returns and deposits on business
checking accounts, and authorizing Wisconsin returns.
Suburban Bank and Trust, Wooddale, IL
Teller Supervisor, 2000-2006
Supervisory activities consisted of assuring service level were maximized
through coordinating daily activities for the teller staff and customer
service representatives by implementing lead role, training procedures on
bank policies, systems and product. Worked closely with management
regarding employee evaluations, disciplinary actions and discharge, and
administering performance appraisals. Secondary responsibilities includes
providing exceptional customer service, face to face transaction such as
cashing checks, handling deposits and cash withdrawals, money orders,
cashier checks and balancing cash drawers on a daily basis. Also act as
liaison regarding customer's disputes and concerns, audit cash drawers,
review proof work and complete operational reports.
Target Department Store, Cicero, IL.
Store Assistant Manager, 1998-2000
Ensure excellent customer service by providing information resolving
problems, and questions for employees and customers. Complete opening and
closing cash handling procedures, to include creating and verifying pre-
determined banks and depositing excess monies in safe at end of shift,
prepared work schedules within agreed upon payroll budgets, participate in
interviewing, assist in training employees to enhance sale skills and to
grow with the company. Assist the manager in the daily operations,
included: customer service, sales and inventory control. Consistently
achieves individual sale goals, implements and reviews store policies and
procedures. Prepare daily records of transactions, order merchandise or
prepare requisitions to replenish merchandise on hand.
Nina Family Center, Chicago, IL.
Administrative Clerk, 1994-1996
Tasks included scheduling appointments and staff meeting, filing, data
entry; Additional responsibilities consisted of switchboard operating,
general office work and other task assigned.
EDUCATION
Catherine College
Bachelor Degree in Business Management
Carl Schurz High School
Diploma 1990, General Studies
Contact this candidate