Customer Service Manager

Charity La'Verne Thomas Contact Information

**** ******** ******, *******, *********** 39212 Telephone: 601-***-**** (H)

601-***-**** (C)

e-mail :

**************@*****.***

Summary of Qualifications

Highly motivated and results oriented professional who possesses excellent verbal

and written communication and interpersonal skills; a solid track record of

consistently meeting, and exceeding company goals and objectives.

Proven ability to cultivate productive relationships with key decision makers and

manage projects to achieve corporate goals

Comprehensive knowledge of management, organizational development, team building,

and project evaluation.

Key Skills

Proficient or familiar with a vast array of computer programs, concepts and

technologies, including:

Windows

SAP System

SMART System

10 Key

MP2

Phoenix

Microsoft

(Office, Excel, Word,

Access, Outlook)

Basic Office Equipment

(Fax, Copy Machine)

Education

December 2010

Bachelor in Business Administration

MISSISSIPPI COLLEGE, Clinton, MS

May 1996

Associate in Architecture

HINDS COMMUNITY COLLEGE, Jackson, MS

May 1994

Diploma

JIM HILL HIGH SCHOOL, Jackson, MS

Work Experience

LEVI, Canton, MS

March 2010 - Present

Warehouse Coordinator

Process weekly invoices for Accounts Payable.

Submit invoices and requisition's in SAP system and work orders in MP2

Inventory warehouse parts in tools.

Receive ordered and repaired parts in SAP system.

Prepare daily reports, spreadsheets, and documents for management.

Ship parts for repair or credit.

AT&T, Jackson, MS

January 2009 - November 2009

Customer Service Representative

Consulted with customers to recommend and sell a variety of products and services

to meet the customers' needs.

Interacted with multiple online systems while speaking with customers

Met sales quotas and service objectives in a fast paced call center environment.

Wal-Mart, Jackson, MS

July 2008 - January 2009

Customer Service Manager

Recorded attendance exceptions and directed associates to assigned work stations.

Handled customer service and cashier concerns.

Made final decisions on questionable customer returns.

Performed daily cash audits on registers and reset for next business day

Performed 90 day and annual evaluations of associates.

Encoded checks and nightly pulls for daily deposits.

Trustmark, Jackson, MS

September 2006 - January 2009

Customer Information Systems Specialist

Scanned and indexed documents to the imaging system.

Performed data entry, verified and loaded new checking, savings, CD's, IRA's and

safe deposit boxes.

Processed check reorders, handled return check orders, and corresponded with check

ordering company.

Corresponded with customers and branch personnel concerning, SSN/IN's and reported

interest corrections to the IRS.

Wal-Mart, Jackson, MS

January 2009 - August 2006

Department Manager

Performed day to day operations for a specified department within the store.

Implemented company directives and achieved sales, credit and inventory plans.

Assisted in implementing companywide policy regarding in-store merchandise and

performed a variety of other management duties.

Supervised six employees.

Activities and Interests

Girl Scouts

Brownie Leader, Troop 5575

Church Ministries

Mass Choir, Youth, Sick & Shut In, Women's, Vacation Bible School, Sunday School

Contact this candidate