Customer Service Representative

Brooke A. Holt

**** ****** ***. ***. ***

Columbus, GA 31904

Res. 678-***-****

Email ******.*.******@*******.***

PROF I L E

Accomplished professional with experience in customer service, appointment setting, answering 100+ inbound

phone calls/ 90+ outbound, and general office support. Diverse background reflects strengths in customer

service/support, sales, administration, and fiscal accountability. Diplomatic, poised, and confident as business

representative with articulate written/verbal communication and analytical/problem solving skills. Experience

working with individuals from diverse cultures/professional backgrounds.

Resourceful with strong record of accomplishments and reputation for work habits that product quality results.

Proficient computer skills to include Windows Vista/XP, MS Office Professional Suite, Typing 55wpm, and

Internet technologies. Open to travel/relocation opportunities.

CORE STRENGT HS

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Appointment Setting Accounts Payable & Receivable

• •

Reservations Tuition Process and Payment

• •

Payment/ Transactions Over Phone Filing

• •

Problem Solving Audit Support

• •

Data Entry Inventory Control

• Up selling

• 5 line Switchboard

KEY ACCOMPL IS H M E N TS

• Up selling offered packages that was not included general packages by a 15% monthly bases 2008-2009

• Superstar of the week two weeks consecutively for setting the most weekly appointments - 2010

ED UCAT ION

• Marion County High School, Buena Vista, GA July 2003- May 2007 ( Diploma Achieved)

• Georgia Perimeter College, Dunwoody, GA Aug. 2007- March 2009 ( 1 years completed)

• Westwood College Atlanta, GA Aug. 2009- 2010

B rooke A. Holt

Page Two

PROFESSIONAL EXPER I E NCE

State Farm Jan. 2010-May 2010

Customer Service Representative

• Made 90+ Outbound Phone Calls per 4 hour shift.

• Accountable for 9 agents with over 300 clients.

• Establish/maintain agent relationships.

• Scheduled appointments with policy holders for agents.

• Emailed nightly reports to agents.

• Ensured quality customer service, politely and efficiently.

Medieval Times Aug. 2008- Dec. 2009

• Customer Service Representative

• Answered 100+ inbound phone calls using Avaya network.

• Received credit card payments via phone.

• Made reservations using online systems.

• Sent customers tickets via email.

Macy's July 2007- Nov. 2007

Sales/ Service Associate

• Assisted with customers purchases.

• Responsible for cash handling and payment using POS systems.

• Performed inventory control and overall merchandising

Webster County Board of Education Jan. 2007- July 2007

Receptionist

• Used 5 line switchboards.

• Answered phone calls and directed callers to necessary parties.

• Filing private personnel files.

• Copying.

• Faxing.

• Bookkeeping.

• Payroll Support.

• Sorted mail daily

• Followed up with parents regarding delinquent tuition accounts.

• Prepared new hire folders and forms.

• Took tuition payments.

• Data entry.

• Process accounts payable for vendor invoices.

• Assisted with file audits.

• Updated personal files.

Contact this candidate