Customer Service High School

Peggy Knudson

**** ******* *, *********, ** *****

608-***-****

*******@*****.***

Qualification Summary

Entry level Medical Receptionist with extensive work experience in

work environments that require close attention to detail. Proven

ability to focus on priorities, and take responsibility for achieving

goals and objectives. Team player with excellent communication skills,

highly motivated to help people and deliver excellent customer

service. Lifelong learner with training in Medisoft, Excel and Word.

Knowledge of medical terminology and ability to type 45 wpm.

Education

Continuing Education, Madison Area Technical College, Madison, WI

9/2009 - 5/2010

Medical Receptionist Certificate

. Coursework included two accounting classes, computer classes

(Beginning and Intermediate Word and Excel, Windows XP, Computer

Technology, and Keyboarding), and a customer service class.

. MATC Eastern Region Honor Roll.

. Invited to the PSI Chapter Honor Roll.

High School Diploma, Taylor High School, Taylor, WI

Experience

MADISON DAIRY / LAND O'LAKES, Madison, WI $14.75 hourly 12/2005 -

7/2009

Manufacturer of AA graded butter and related products. Annual

production and sales at this facility account for 10% of the United

States' butter supply. Plant closed 7/2009.

Third Shift Lab Technician

. Demonstrated flexibility in picking up various duties that

contributed to the lab achieving the best performance ever in 2008

while other personnel shifted from part-time to full-time and then

back to part-time.

. Recognized by supervisor for excellent external customer service

contact.

. Mastered a complex set of key quality data relevant to supplier

performance.

. On a daily basis, working as the single lab technician on the

third shift:

- Utilized the database to identify samples, set up and run tests.

- Documented, by lot and operator, visual and statistical test

results.

- Tracked supplier performance and reported to management on a

weekly and monthly basis.

- Reported quality problems to management, assisted with resolution

and communicated regarding final disposition.

- Responsible for reviewing and documenting all release criteria for

the assigned shift. Set up release in the inventory control system

and worked with other departments to coordinate releases and

holds.

- Monitored, maintained and documented the calibration and operating

parameters of all lab equipment on every shift.

PRIOR TO 12/2005

Assembler

Fiskars Brands Garden Tool Division, Sauk City, WI (12/1995 - 12/2005)

$10.00 hourly

Food Preparation and Customer Service

Hill Farms State Transportation Bldg. Cafeteria, Madison, WI (1990 -

1995) $8.00 hourly

Contact this candidate